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Desktop Support Engineer L2

2 weeks ago


Noida, Uttar Pradesh, India Progressive Infotech Full time ₹ 5,00,000 - ₹ 10,00,000 per year

Role & responsibilities

Desktop Support Job Description:-

  • Provide IT support (Single Point of Contact) including desktop related technical assistance via telephone, ticket system, emails, and instant chat messaging tool.
  • Co-ordination with engineers and user.
  • Providing desk side support for local users and remote assistance for users.
  • Monitor, track and respond to customer satisfaction survey responses.
  • Should be good in Windows Support, Outlook Support, Active Directory, DNS, DHCP.
  • Should have good knowledge into Hardware Support (Printer, System Assembling and Disassembling)
  • OS Troubleshooting, Outlook Troubleshooting and Configuration
  • Should have good communication and technical knowledge

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