Customer Service Executive

2 weeks ago

Navi Mumbai, Maharashtra, India Ciel Hr Full time ₹ 9,00,000 - ₹ 12,00,000 per year
Job Description

Role & responsibilities

  • Co-ordinating the activities of all Departments (Production, QC, Accounts, Sales, Warehouse and Transport) involved in the order fulfilment process.
  • Ensuring the order is accurately entered in the SAP system/relevant IT business system and progressed.
  • Providing timely and accurate information about the order to the customer.
  • Checking product availability and liaising with factories to ensure fulfilment of the order on the customer's required delivery date.
  • Creatively identifying possible solutions in the event of insufficient product availability.
  • Ensuring compliance with Croda's credit control policy.
  • Promptly, firmly but politely informing customers of any
  • credit or account issues that are preventing acceptance or progression of an order.
  • Keeping customers informed of any changes in the timing of their
  • orders due to production or other problems.
  • Helping to reduce slow moving stock and working
  • capital by regularly reviewing concessionable stock and
  • persuasively offering this stock to suitable customers.
  • Helping to maximise revenue collection by regularly reviewing
  • blocked and outstanding orders.
  • Supporting improvement of the order fulfilment process by
  • raising issues and contributing suggestions at Team and
  • Department meetings.
  • Promptly dealing with any complaints a customer may raise.
  • Deputizes when required, coaching and advising fellow team members
  • to solve problems, liaising with the allocated manufacturing site as
  • necessary to resolve supply issues
  • Super User for one or more elements of the SAP-SD module/relevant
  • IT business system, provides training to other employees as needed as
  • well as being the first level of user support.
  • In some locations performs system testing as required by the SAP team and liaises with the SAP team concerning new configuration, functionality, and system improvements.

Preferred candidate profile

  • Ability to communicate confidently and
  • effectively both on the telephone and in writing
  • Self-motivated and able to work to tight
  • deadlines
  • Familiar with MS Office and competent in
  • SAP/relevant IT business system.
  • Flexibility, Attention to detail

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