Manager - Retail Franchisee Operations

Job Req ID: 48363

Location:
Coimbatore, IN

Function: Retail

About:

Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India's leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand for data and voice, the company is committed to deliver delightful customer experiences and contribute towards creating a truly 'Digital India' by enabling millions of citizens to connect and build a better tomorrow. The Company is developing infrastructure to introduce newer and smarter technologies, making both retail and enterprise customers future ready with innovative offerings, conveniently accessible through an ecosystem of digital channels as well as extensive on-ground presence. The Company is listed on National Stock Exchange (NSE) and Bombay Stock Exchange (BSE) in India.

We're proud to be an equal opportunity employer. At VIL, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected and empowered to reach their potential and contribute their best.

VIL's goal is to build and maintain a workforce that is diverse in experience and background but uniform in reflecting our Values of Passion, Boldness, Trust, Speed and Digital. Consequently, our recruiting efforts are directed towards attracting and retaining best and brightest talents. Our endeavour is to be First Choice for prospective employees.

VIL ensures equal employment opportunity without discrimination or harassment based on race, colour, religion, creed, age, sex, sex stereotype, gender, gender identity or expression, sexual orientation, national origin, citizenship, disability, marital and civil partnership/union status, pregnancy, veteran or military service status, genetic information, or any other characteristic protected by law.

VIL is an equal opportunity employer committed to diversifying its workforce.

Role

FOFO Lead

Job Level/ Designation

M1

Function / Department

Retail

Location

TNC

Job Purpose

• Build up sales and service infrastructure through identifying quality channel partners, retain them by ensuring profitability.
• Responsible for customer service through higher TNPS/EQ, sales and revenue targets across all products (voice – postpaid/ prepaid, data etc.)
• Achievement of key targets (Revenue, RoI) for FOFO channel
• Execution of all strategies and plans for the FOFO channel

Key Result Areas/Accountabilities

• Ownership of revenue targets for FOFO channel

• Accountability for overall FOFO channel profitability

• Expansion of franchise channel- Identification & recruitment of FOFO channel Partners

• Monthly reviews and planning for FOFO with regular updates to the Retail Lead

• Team conflict resolution
• Coaching and training of franchisee owners/CREs
• Regulatory compliance

Core Competencies, Knowledge, Experience

Good communication skills & Distribution/channel management skill

P&L management skills

Awareness on technology advancements & new digital product knowledge

Leadership & People management skills/conflict management

Understanding of store management and customer relationship management

Problem Solving

Must have technical / professional qualifications

• Essential : Graduation – Regular/MBA
• Desired : post - graduation in business management/MBA
• work ex: 1 - 4 years
• Experience in the retail/ sales industry
• Open to mobility
• People management skills

Vodafone Idea Limited (formerly Idea Cellular Limited)

An Aditya Birla Group & Vodafone partnership