Customer Success Specialist

Social Issues Addressed by the ProductRole Overview

Track Test
 is a coding skill assessment platform trusted by over 
500 companies in Japan
 , including global leaders such as 
TCS, Toyota, SoftBank, and Deloitte.
 It enables

organizations to evaluate the real-world coding ability of engineers using auto-graded tasks in areas such as algorithms, software development, debugging, and AI.

As we expand globally, we are looking for a passionate 
Customer Success Specialist
 to join our India team and support our fast-growing client base. You will work closely with HR and engineering teams to ensure smooth onboarding, provide technical support, and act as a bridge between customers and our product development team.

HR Tech Division's Vision: "Empower Engineering"

At our HR Tech Division, we uphold the vision of "Empower Engineering", striving to create a future where more individuals and organizations can fully unleash their creativity and engineering capabilities.

In recent years, the shortage of IT engineers has been widely recognized as a critical issue. In response, measures such as making programming education mandatory have been implemented to increase the "quantity" of engineers. However, simply expanding the engineering talent pool is not enough. Unless we create an environment where working engineers can achieve high productivity, the "quality" of engineering talent will not improve, and the fundamental issue of the engineer shortage will remain unresolved.

We believe that the key to solving this challenge lies in building a strong HR foundation for engineers. Our goal is to maximize technology skills within organizations, enabling businesses to explore new opportunities and drive innovation. Through "Track", we are dedicated to establishing an HR Tech-driven hiring, training, and evaluation system specifically tailored for engineers.

By fostering a society where engineers can thrive and truly enjoy the process of creation, we aim to create workplaces where self-driven and independent engineers flourish—both within companies and across the broader industry.

Job Responsibilities
Key Responsibilities

Client Onboarding & Education

• Deliver onboarding sessions and hands-on platform walkthroughs for HR and technical teams
• Create guides, help center content, and demo materials to drive adoption
• Provide proactive support during trial and initial deployment phases

Customer Support & Relationship Management

• Serve as the main point of contact for customers, resolving questions via email, calls, or video meetings
• Monitor usage and engagement, and support clients in maximizing the platform's value
• Help customers succeed by ensuring timely and empathetic support

Feedback Collection & Cross-functional Collaboration

• Gather feedback from clients and translate into actionable suggestions for the product team
• Work closely with engineers and product managers to reflect client needs in future updates
• Share trends and common support issues internally to improve operations

Future Business Development and Recruitment Background

The practice of conducting coding assessments has become commonplace in countries like the United States as a way to evaluate skills during the selection process. However, this was not the case in Japan until we began creating a market for it in 2016. Since then, we have grown to achieve the number one market share in coding test services. Additionally, we have realized the concept of TrackID for expanding into universities, with implementations underway at around 20 institutions, including the University of Tokyo. We believe this broadens our ability to provide value to our customers.

Building on these achievements, we plan to invest in expanding into the global and Indian markets to further increase our Total Addressable Market (TAM) in the engineer HR sector. As of 2024, India has the largest population in the world and is the second-largest in terms of engineers, following the United States. We believe that over the next decade, India will clearly emerge as one of the countries shaping the world, making it the most promising market for investment. We have decided to compete in this market.

Currently, we have one member working directly under the executive team, and we are operating with a small, agile team. However, we are looking to recruit a senior-level individual to take responsibility for the vertical launch of this business.

Recruitment Requirements

【Must-Haves】

• 1–3 years of experience in 
  Customer Success, Technical Support, or Client-Facing roles
   in a 
  B2B SaaS
   environment
• Strong communication skills and a customer-first mindset
• Proven ability to support software products for HR or engineering teams
• Experience working directly with business clients and resolving customer issues
• Fluent in 
  English
   (spoken and written)
• Basic coding knowledge or technical literacy (e.g., ability to read or understand code logic)

【Preferred】

• Hands-on experience in 
  HR Tech
   SaaS platforms
• Bachelor's degree in 
  Computer Science
   or related technical field
• Experience collaborating with 
  product or engineering teams

Join Us

If you're excited to support fast-growing HR Tech solutions, work closely with engineering teams, and grow in a global startup environment — we'd love to hear from you