Gainsight Administrator

Overview Overview Hyland Software is widely known as a great company to work for and a great company to do business with Being a leader in providing software solution for managing content processes and cases for organizations across the globe we enabled more than 20 000 organizations to digitalize their workplaces and transform their operations Currently we are looking for the position of Customer Success Platform Administrator 3 Gainsight We re looking for a proactive and detail-oriented Gainsight Administrator to join our Customer Operations team In this role you ll be the go-to expert for configuring and optimizing the Gainsight platform to drive engagement retention and an exceptional customer experience Responsibilities Own the configuration maintenance and enhancement of the Gainsight platform including workflows dashboards reports and rule-based automation Collaborate with cross-functional teams to translate business needs into technical designs for implementation into scalable Gainsight solutions Ensure data accuracy and consistency through strong integration practices e g Salesforce and data hygiene processes Provide ongoing support and training to internal users and develop documentation and best practices Monitor platform performance identify areas for improvement and implement new features to drive adoption and value Comply with all corporate and departmental privacy and data security policies and practices including but not limited to Hyland s Information Systems Security Policy Basic Qualifications Bachelor s degree or equivalent experience in a relevant field e g customer success operations business analysis data analytics database administration computer science data analytics Experience as a Gainsight administrator or managing a similar Customer Success platform Gainsight NXT Administrator Level 2 certification - Strongly desired Experience working in customer success or equivalent understanding of key customer success principles Strong understanding of customer success metrics processes and workflows Familiarity with CRM tools like Salesforce and data visualization tools like Power BI Exceptional problem-solving skills with a systems mindset and an eye for data integrity and usability Excellent communication and project management skills Hyland s Offering We re proud of our culture and take employee engagement seriously By listening to employees feedback we re able to provide meaningful benefits and programs to our workforce Learning Development- development budget used for certifications conferences etc tuition assistance program 4 000 self-paced online courses instructor-led webinars mentorship programs structured on-boarding experience full of trainings dedicated Learning Development department supporting our employees R D focus - cutting edge technologies constant modernization efforts dynamic and innovative environment dedicated R D Education Services department to help you grow Work-life balance culture- flexible work environment and working hours we are working in task-based system possibility to work from home we value trust and we believe efficiency does not depend on your actual location however we would like to spend time together in the office Well-being- private medical healthcare life insurance gym reimbursement Community Engagement- Volunteer time off 24h year Diversity Inclusion- employee resource groups inclusion benefits and policies Niceties Events- snacks and beverages employee referral program birthday baby gifts and employee programs If you would like to join the company where honesty integrity and fairness lie in the bottom of values where people are truly passionate about technology and dedicated to their work - connect with us We are committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race color religion creed national origin or ancestry sex age physical or mental disability veteran or military status genetic information sexual orientation marital status gender identity or any other legally recognized protected basis under federal state or local laws regulations or ordinances The information collected by this application is solely to determine suitability for employment verify identity and maintain employment statistics on applicants