Service Desk Analyst L2

2 days ago

Pune, Maharashtra, India Wipro Full time ₹ 12,00,000 - ₹ 24,00,000 per year

Job Description

Job Title: Service Desk Analyst L2

Req Id: 111416

City: Pune

State/Province: Maharashtra

Posting Start Date: 11/13/25

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients' most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at

Job Description:

Job Description

Role:

The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipro's Service Desk objectives

͏

Do:

  • Be responsible for primary user support and customer service
  • Respond to queries from all calls, portal, emails, chats from the client
  • Become familiar with each client and their respective applications/ processes
  • Learn fundamental operations of commonly-used software, hardware and other equipment
  • Follow standard service desk operating procedures by accurately logging all service desk tickets using the defined tracking software

  • Ensure that the scorecard is maintained as per SoW with respect to TAT, SLA & hits
    Manage all queries or escalate if not resolve as per the defined helpdesk policies and framework

  • Regular MIS & resolution log management on queries raised

  • Record events and problems and their resolution in logs
  • Follow-up and update customer status and information
  • Pass on any feedback, suggestions, escalations by customers to the appropriate internal team
  • Identify and suggest improvements on processes, procedures etc.
͏

Deliver:

No.

Performance Parameter

Measure

1.

Service Desk Delivery

Adherence to TAT, SLA as per SoW

Minimal Escalation

Customer Experience

2.

Personal

Attendance

Documentation etc.

͏
͏

Mandatory Skills: TIS Service Desk .

Experience: 1-3 Years .

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.

  • Service Desk Analyst

    7 days ago

    Pune, Maharashtra, India Tata Consultancy Services (TCS) Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    IT Service Desk OperationsAtleast 3 years of experience handling Service Desk services.Fluency in English (Reading, Writing, Speaking)Understand and responds in Business CommunicationsGood Managerial SkillUnderstanding and knowledge on IT Infrastructure.Work in any shift (24*7)ITIL KnowledgeUnderstanding and knowledge on IT Infrastructure.Act as Single point...

  • Service Desk Analyst

    5 days ago

    Pune, Maharashtra, India Nihilent Technologies Pvt. Ltd. Full time ₹ 6,00,000 - ₹ 8,00,000 per year

    Job Description Service Desk AnalystDesignation: Service Desk Analyst Location: Pune Experience: 2-6 Years Skills Required:A highly customer-focused individual that proactively raises the profile of IT and the SSC within the customer environment they support. Demonstrates a passion about customer service. Dynamic and enthusiastic person who enjoys...

  • Senior Service Desk Analyst

    2 weeks ago

    Pune, Maharashtra, India TransPerfect Full time ₹ 12,00,000 - ₹ 24,00,000 per year

    Overview: Under general supervision, in a 24/7 online Service Desk (Semi-Technical), the Senior Service Desk Analyst will assist Customers by performing the tasks requested through assigned escalated Service Request, Incident, and Changes. This role would be the on-floor assistance, the escalation point for Service Desk Analyst II and Service Desk Analyst...

  • Senior Service Desk Analyst

    1 week ago

    Pune, Maharashtra, India Perfect Fit Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Overview:Under general supervision, in a 24/7 online Service Desk (Semi-Technical), the Senior Service Desk Analyst will assist Customers by performing the tasks requested through assigned escalated Service Request, Incident, and Changes. This role would be the on-floor assistance, the escalation point for Service Desk Analyst II and Service Desk Analyst in...

  • Senior Service Desk Analyst

    7 days ago

    Pune, Maharashtra, India TransPerfect Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Job description Overview:Under general supervision, in a 24/7 online Service Desk (Semi-Technical), the Senior Service Desk Analyst will assist Customers by performing the tasks requested through assigned escalated Service Request, Incident, and Changes. This role would be the on-floor assistance, the escalation point for Service Desk Analyst II and Service...

  • It Service Desk Analyst

    7 days ago

    Pune, Maharashtra, India TESTQ Full time ₹ 80,000 - ₹ 1,20,000 per year

    NOTE: Only relevant profiles of immediate joiners or those who can join within 15 days will be considered. Others are requested not to apply, as irrelevant profiles will not be shortlisted.Key Responsibilities Details:-Incident & Request Handling:-Provide first-level support by logging, categorizing, and resolving incidents and service requests within SLAs....

  • Service Desk Analyst L1/L2

    4 days ago

    Pune, Maharashtra, India Wipro Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Walk-in driveResponsibilities:As a Support Analyst, you will be responsible for assisting end users on applications problems, system administration issues, or network concernsDiagnose, prioritize, troubleshoot and resolve IT incidents reported by the users via telephone, chat, email or walk-insIdentify and escalate tickets requiring urgent attention and...

  • Service Desk Engineer l1

    7 days ago

    Pune, Maharashtra, India Zack It Solutions Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Client: Tata Communications Ltd.Payroll: Zack IT Solutions Pvt Ltd.Location: Alandi Road, Dighi, PuneRole: Service Desk Engineer L1,l2.Skill Set: Outlook, Windows, Remote.Excellent CommunicationPreferred Immediate JoinersFACE TO FACE INTERVIEW

  • Service Desk Analyst L1

    4 days ago

    Pune, Maharashtra, India Wipro Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Job DescriptionJob Title: Service Desk Analyst L1Req Id: 110346City: PuneState/Province: MaharashtraPosting Start Date: 11/11/25Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients' most complex digital transformation needs. Leveraging our...

  • Service Desk Engineer

    7 days ago

    Pune, Maharashtra, India SQUIRCLE IT CONSULTING SERVICES Full time ₹ 24,00,000 - ₹ 36,00,000 per year

    Company Description Squircle IT Consulting Services is a leading IT solutions and servicesBangalore company established with a specific mission of providing comprehensive, top of the line solutions around ERP and BI. Since its inception in November, 2007, SQUIRCLE has emerged as a key player in ERP and BI space. SQUIRCLE brings together the best...