Service Desk Analyst

4 hours ago

Pune, Maharashtra, India Tata Consultancy Services (TCS) Full time ₹ 2,00,000 - ₹ 6,00,000 per year
  • IT Service Desk Operations
  • Atleast 3 years of experience handling Service Desk services.
  • Fluency in English (Reading, Writing, Speaking)
  • Understand and responds in Business Communications
  • Good Managerial Skill
  • Understanding and knowledge on IT Infrastructure.
  • Work in any shift (24*7)
  • ITIL Knowledge
  • Understanding and knowledge on IT Infrastructure.
  • Act as Single point of contact as Customer Global Service Desk
  • A significant responsibility of Service Desk Analysts is to manage support requests that can come through a range of networks, such as email, chat, and telephone. They must document issue severity, and they must utilize standard procedures to resolve issues. Analysts must also maintain support tracking systems.
  • Create / Update KBA, SOP
  • Service Desk Analysts must resolve technical issues remotely. For certain common problems, such as installation and configuration problems, they provide users technical documentation
  • Service Desk Analysts often must accelerate customer support requests to higher-level IT support specialists if they are unable to resolve a particular issue on their own. Analysts then provide specialists with details about the issue so that they can resolve it effectively
  • Service Desk Analysts must maintain comprehensive records of issues relating to both software and hardware
  • respond to requests for technical assistance in person, via phone, chat, web and email
  • diagnose and resolve technical hardware and software issues
  • research questions using available information resources
  • advise user on appropriate action
  • follow standard help desk procedures
  • log all help desk interactions
  • administer help desk software
  • follow up with customers and users to ensure complete resolution of issues
  • redirect problems to correct resource
  • identify and escalate situations requiring urgent attention
  • track and route problems and requests and document resolutions
  • resolve technical problems with Local Area Networks and Wide Area networks
  • prepare activity reports
  • inform management of recurring problems
  • stay current with system information, changes and updates
  • help update training ma nuals for new and revised software and hardware
  • train users as necessary

Location

Pune

Job Function

IT INFRASTRUCTURE SERVICES

Role

Engineer

Job Id

378453

Desired Skills

IT IS_Service Desk | Service Desk

Desired Candidate Profile

Qualifications : BACHELOR OF ENGINEERING

  • Service Desk Analyst

    3 weeks ago

    Pune, Maharashtra, India, Maharashtra Tata Consultancy Services Full time

    Years of experience: 2-5 yearsJob Location: Pune/KochiMust-Have· Atleast 3 years of experience handling Service Desk services. · Fluency in English (Reading, Writing, Speaking) · Understand and responds in Business Communications · Good Managerial Skill · Understanding and knowledge on IT Infrastructure. · Work in any shift (24*7)Good-to-Have· ITIL...

  • Senior Service Desk Analyst

    4 days ago

    Pune, Maharashtra, India TransPerfect Full time ₹ 12,00,000 - ₹ 24,00,000 per year

    Overview: Under general supervision, in a 24/7 online Service Desk (Semi-Technical), the Senior Service Desk Analyst will assist Customers by performing the tasks requested through assigned escalated Service Request, Incident, and Changes. This role would be the on-floor assistance, the escalation point for Service Desk Analyst II and Service Desk Analyst...

  • Senior Service Desk Analyst

    2 days ago

    Pune, Maharashtra, India Perfect Fit Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Overview:Under general supervision, in a 24/7 online Service Desk (Semi-Technical), the Senior Service Desk Analyst will assist Customers by performing the tasks requested through assigned escalated Service Request, Incident, and Changes. This role would be the on-floor assistance, the escalation point for Service Desk Analyst II and Service Desk Analyst in...

  • Service Desk Analyst

    1 week ago

    Pune, Maharashtra, India Stantec Full time ₹ 1 - ₹ 2 per year

    Stantec is a global leader in sustainable engineering, architecture, and environmental consulting. The diverse perspectives of our partners and interested parties drive us to think beyond what's previously been done on critical issues like climate change, digital transformation, and future-proofing our cities and infrastructure. We innovate at the...

  • Service Desk Analyst

    2 weeks ago

    Pune, Maharashtra, India Capita Full time ₹ 1,04,000 - ₹ 1,30,878 per year

    Provide the first line of support for incident investigation and resolution for customers. Provide remote assistance & ticket resolution to a range of internal and external customers, responsible for handling escalations, follow ups and customer service.Job title:Service Desk Analyst (SAP)Job Description:Serve as the initial contact for SAP  support via...

  • Service Desk Analyst

    7 hours ago

    Pune, Maharashtra, India Wipro Full time ₹ 4,00,000 - ₹ 6,00,000 per year

    Role PurposeThe purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipros Service Desk objectivesDo1. Be responsible for primary user support and customer servicea. Respond to queries from all calls, portal, emails, chats from the clientb. Become...

  • Service Desk Analyst

    2 weeks ago

    Pune, Maharashtra, India Wipro Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients' most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest...

  • Service Desk Analyst L1

    6 days ago

    Pune, Maharashtra, India Wipro Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Job description:Job DescriptionRole PurposeThe purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipro's Service Desk objectives͏Do1. Be responsible for primary user support and customer servicea. Respond to queries from all calls, portal, emails,...

  • IT Service Desk

    2 weeks ago

    Pune, Maharashtra, India ti Steps Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Job Summary:We are seeking a proactive and customer-focused IT Service Desk Analyst to provide first-line technical support to end-users across the organization. The ideal candidate will have strong troubleshooting skills, a solid understanding of IT systems, and a passion for delivering high-quality support. You will play a key role in maintaining user...

  • IT Service Desk Engineer

    7 days ago

    Pune, Maharashtra, India Emmersive Technologies Full time ₹ 20,00,000 - ₹ 30,00,000 per year

    Position: IT Service Desk AnalystLocation: Pune (Onsite)Shift: 24x7 Rotational ShiftExperience Level: 1-3 yearsAbout the Role:We are looking for a dynamic and customer-focused Service Desk Analyst to join our IT team. The ideal candidate will be a tech-savvy individual with a strong understanding of Windows, macOS, Office 365, VPN, and MDM technologies. You...