Service Desk Analyst L1/L2

2 weeks ago

Pune, Maharashtra, India Wipro Full time ₹ 2,00,000 - ₹ 6,00,000 per year

Walk-in drive

Responsibilities:

  1. As a Support Analyst, you will be responsible for assisting end users on applications problems, system administration issues, or network concerns

  2. Diagnose, prioritize, troubleshoot and resolve IT incidents reported by the users via telephone, chat, email or walk-ins

  3. Identify and escalate tickets requiring urgent attention and action

  4. Log all contacts and document all the activities and results accurately and completely within the incident management tool

  5. Deal with and resolve helpdesk requests

  6. Take ownership of user problems and resolve the problems on behalf of the user and communicate progress in a timely manner

  7. To maintain and fine-tune a high degree of customer service for all support queries and adhere to all service management principles

  8. Open to working in a 24x7 environment with rotating shifts and rotating weeks off

Skills Required:

2. Excellent communications skills (verbal and written)

  1. Knowledge on ITIL Framework and Terminologies

  2. Knowledge on Windows, Mac operating systems & VDI environments

  3. Demonstrated problem solving capabilities

  4. Adhere to established Service Levels Agreements and ensure to follow up on the ticket in a timely manner

  5. Flexible and Open to working in a 24x7 environment with rotating shifts and rotating weeks off including holidays

  6. Self-motivated achiever who gains satisfaction from providing excellent customer service

  7. Awareness of basic networking concepts, DHCP, DNS, TCP/IP, VPN and technologies

  8. Provide basic and intermediate level troubleshooting, as needed, to support service desk tickets for associates

  9. Provide standard applications support for applications including but not limited to: Outlook email, MS suite, O365, Zoom, Jabber, VPN, Browsers, etc..

  10. Excellent organizational skills

  11. Continually develops and maintains technical skills to ensure high quality levels of technical support for end user

  12. Good knowledge in Active Directory, MFA and printer mapping.Role & responsibilities

  • IT Service Desk L1 Engineer

    2 days ago

    Pune, Maharashtra, India 66degrees Full time ₹ 4,00,000 - ₹ 8,00,000 per year

    Overview of 66degrees66degrees is seeking a highly motivated and customer-focused IT Service Desk L1 Engineer to join our growing team. We are dedicated to providing excellent technical support and maintaining a stable IT environment for our employees.Overview of roleThe IT Service Desk L1 Engineer will be the first point of contact for all IT-related issues...

  • L1/L2 Support Specialist

    2 weeks ago

    Pune, Maharashtra, India VAK Consulting LLC Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Provide L1/L2 support for business users and technical teams.Monitor and troubleshoot issues related to Vertafore applications (AMS360, ImageRight, NetRate).Work closely with internal stakeholders to resolve business and operational challenges.Analyze system performance, identify bottlenecks, and recommend improvements.Respond to incidents, service requests,...

  • IT Service Desk Engineer

    1 week ago

    Pune, Maharashtra, India 66degrees Full time ₹ 4,95,000 - ₹ 6,60,000 per year

    Overview of 66degrees66degrees is seeking a highly motivated and customer-focused IT Service Desk L1 Engineer to join our growing team. We are dedicated to providing excellent technical support and maintaining a stable IT environment for our employees.Overview of roleThe IT Service Desk L1 Engineer will be the first point of contact for all IT-related issues...

  • L2 Helpdesk Engineer

    2 weeks ago

    Pune, Maharashtra, India Parkar Digital Full time ₹ 48,00,000 - ₹ 96,00,000 per year

    About Parkar Digital:Parkar Digital is a Hybrid first company dedicated to hiring, retaining, and developing high-performing employees and teams with diverse backgrounds. We are a digital transformation and software engineering company headquartered in Atlanta, USA, and have our engineering teams across the US, India, and Latin America. Our solutions are...

  • Service Desk Analyst

    3 weeks ago

    Pune, Maharashtra, India, Maharashtra Tata Consultancy Services Full time

    Years of experience: 2-5 yearsJob Location: Pune/KochiMust-Have· Atleast 3 years of experience handling Service Desk services. · Fluency in English (Reading, Writing, Speaking) · Understand and responds in Business Communications · Good Managerial Skill · Understanding and knowledge on IT Infrastructure. · Work in any shift (24*7)Good-to-Have· ITIL...

  • Service Desk Analyst L1

    2 days ago

    Pune, Maharashtra, India Wipro Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Job description:Job DescriptionRole PurposeThe purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipro's Service Desk objectives͏Do1. Be responsible for primary user support and customer servicea. Respond to queries from all calls, portal, emails,...

  • NET Full Stack Developer

    7 days ago

    Pune, Maharashtra, India Realign Full time ₹ 4,00,000 - ₹ 12,00,000 per year

    Job Type: Full TimeJob Category: ITJob DescriptionJob Title: .NET Full Stack Developer (L1 & L2 Level)Location: Onsite – Noida | Pune | Hyderabad | BangaloreEmployment Type: Contract & Full-timeExperience Level:L1 Developer: 3–4 years of .NET full stack development experienceL2 Developer: 5–7 years of experience with proven ability to lead small...

  • Service Desk Analyst

    5 days ago

    Pune, Maharashtra, India Stantec Full time ₹ 1 - ₹ 2 per year

    Stantec is a global leader in sustainable engineering, architecture, and environmental consulting. The diverse perspectives of our partners and interested parties drive us to think beyond what's previously been done on critical issues like climate change, digital transformation, and future-proofing our cities and infrastructure. We innovate at the...

  • Engineer (IT Infrastructure L1 or L2)

    4 days ago

    Pune, Maharashtra, India Ultra Corpotech Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    ResponsibilitiesProvide L1/L2 support for IT infrastructure (network, systems, and end-user devices).Manage and troubleshoot IT Hardware & Desktop Support issues.Monitor and support Network Infrastructure (LAN, Wi-Fi, VPN).Assist in Cloud & Virtualization administration (basic level).Ensure compliance with IT Security & Company policies.Log, track, and...

  • IT Service Desk Analyst I

    2 weeks ago

    Pune, Maharashtra, India Arrow Electronics Full time ₹ 48,00,000 - ₹ 72,00,000 per year

    Position:IT Service Desk Analyst IJob Description:IT ServiceDesk AnalystWhat you'll be doing:Service Desk Analysts are on the frontline of customer support. They are focused on helping to resolve technical issues end users encounter, or connecting those users with more intensive IT support, when needed.A Tier 1 Service Desk Analyst typically takes the...