IT Service Desk Engineer

5 days ago

Pune, Maharashtra, India 66degrees Full time ₹ 4,95,000 - ₹ 6,60,000 per year

Overview of 66degrees

66degrees is seeking a highly motivated and customer-focused IT Service Desk L1 Engineer to join our growing team. We are dedicated to providing excellent technical support and maintaining a stable IT environment for our employees.

Overview of role

The IT Service Desk L1 Engineer will be the first point of contact for all IT-related issues and requests. This role involves troubleshooting basic technical problems, escalating complex issues to higher-level support, and providing exceptional customer service.

Responsibilities

  • Provide initial technical support to end-users.
  • Log, categorize, and prioritize all incoming IT support tickets in the ticketing system.
  • Perform troubleshooting of hardware, software, applications and network connectivity issues.
  • Assist users with password resets, account unlocks, and basic application support.
  • Escalate complex or unresolved issues to L2 engineers with detailed notes and logs.
  • Maintain accurate and up-to-date documentation of IT procedures and solutions.
  • Educate users on common IT issues and best practices.
  • Participate in on-call rotation as required.
  • Contribute to continuous improvement initiatives for service desk operations.

Qualifications

  • Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent practical experience).
  • 1-2 years of experience in an IT service desk role.
  • Strong understanding of Mac Systems, Windows systems,Google Administration, Google Workspace Applications, common business applications.
  • Basic knowledge of network fundamentals (TCP/IP, DNS, VPN).
  • Excellent communication and interpersonal skills.
  • Ability to troubleshoot and resolve technical issues efficiently.
  • Customer-centric mindset with a focus on providing positive user experiences.
  • Ability to work independently and as part of a team.

Preferred Qualifications

  • ITIL Foundation, or similar certifications would be a plus.
  • Experience with ITSM tools (e.g., ServiceNow, Jira Service Management).
  • Familiarity with remote support tools.

66degrees is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to actual or perceived race, color, religion, sex, gender, gender identity, national origin, age, weight, height, marital status, sexual orientation, veteran status, disability status or other legally protected class.

Job Types: Full-time, Permanent

Pay: ₹45, ₹55,000.00 per month

Benefits:

  • Flexible schedule
  • Health insurance
  • Paid sick time
  • Provident Fund

Work Location: In person

  • Service Desk Engineer l1

    2 weeks ago

    Pune, Maharashtra, India Zack It Solutions Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Client: Tata Communications Ltd.Payroll: Zack IT Solutions Pvt Ltd.Location: Alandi Road, Dighi, PuneRole: Service Desk Engineer L1,l2.Skill Set: Outlook, Windows, Remote.Excellent CommunicationPreferred Immediate JoinersFACE TO FACE INTERVIEW

  • IT Service Desk

    5 days ago

    Pune, Maharashtra, India COVET IT INC Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Job Title: IT Service Desk (Desktop/ System support)Location: Pune, MaharashtraType: Full Time/ Direct PlacementShift Timing- Rotational shift (rotational week offs)Job Description:Experience & Qualifications· Graduation mandatory·Only SD Experienced candidates can apply.· Candidate should have excellent communication.· Good Knowledge of Laptop/Desktop...

  • Service Desk Engineer

    1 week ago

    Pune, Maharashtra, India Insiza Technologies Pvt Ltd Full time ₹ 4,00,000 - ₹ 8,00,000 per year

    Job Title:Service Desk EngineerLocation:Pune, IndiaJob Type:Full-timeKey Responsibilities:Serve as the first point of contact for customers seeking technical assistance via phone, email, or ticketing systems.Provide basic troubleshooting for hardware, software, network, and application issues.Accurately log all service requests, incidents, and resolutions...

  • Service Desk Engineer

    1 week ago

    Pune, Maharashtra, India Trigent Software Full time ₹ 4,00,000 - ₹ 8,00,000 per year

    Role & responsibilitiesExpected to build knowledge and support the team.- Participate in Problem Solving discussions.- Assist in troubleshooting and resolving client issues efficiently.- Collaborate with team members to enhance service delivery and client satisfaction.- Document client interactions and resolutions to improve future support...

  • Service Desk Engineer

    3 weeks ago

    Pune, Maharashtra, India, Maharashtra Insiza Technologies Pvt Ltd Full time

    Job Title: Service Desk Engineer Location: Pune, IndiaJob Type: Full-timeKey Responsibilities:Serve as the first point of contact for customers seeking technical assistance via phone, email, or ticketing systems.Provide basic troubleshooting for hardware, software, network, and application issues.Accurately log all service requests, incidents, and...

  • Service Desk Analyst

    1 day ago

    Pune, Maharashtra, India Wipro Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients' most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest...

  • Service desk lead

    1 week ago

    Pune, Maharashtra, India Wipro Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    Role: Service desk lead Do: To support the service desk agents in prompt delivery & customer service Advise and collaborate with the agents on current issues and works toward the resolution of tickets Manage and coordinate escalated work orders from the ServiceDesk team that requires additional troubleshooting and follow-up Coordinate with other IT...

  • Service Desk Analyst

    2 weeks ago

    Pune, Maharashtra, India Wipro Full time ₹ 4,00,000 - ₹ 6,00,000 per year

    Role PurposeThe purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipros Service Desk objectivesDo1. Be responsible for primary user support and customer servicea. Respond to queries from all calls, portal, emails, chats from the clientb. Become...

  • Service Desk Analyst

    7 days ago

    Pune, Maharashtra, India Wipro Full time ₹ 4,00,000 - ₹ 6,00,000 per year

    Role:The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipros Service Desk objectivesDo:Be responsible for primary user support and customer serviceRespond to queries from all calls, portal, emails, chats from the clientBecome familiar with each...

  • Service Desk Analyst

    7 days ago

    Pune, Maharashtra, India Wipro Full time ₹ 4,00,000 - ₹ 6,00,000 per year

    Role PurposeThe purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipros Service Desk objectivesDo1. Be responsible for primary user support and customer servicea. Respond to queries from all calls, portal, emails, chats from the clientb. Become...