
Service Desk Engineer
20 hours ago
Role & responsibilities
Expected to build knowledge and support the team.
- Participate in Problem Solving discussions.
- Assist in troubleshooting and resolving client issues efficiently.
- Collaborate with team members to enhance service delivery and client satisfaction.
- Document client interactions and resolutions to improve future support processes.
Professional & Technical Skills:
- Must To Have Skills: Proficiency in Service Desk Management.
- Good To Have Skills: Experience with Service Desk Voice Support.
- Strong understanding of customer service principles and practices.
- Ability to communicate technical information clearly to non-technical users.
- Familiarity with ticketing systems and incident management processes.
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IT Service Desk L1 Engineer
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