Service Desk Engineer

20 hours ago


Pune, Maharashtra, India Trigent Software Full time ₹ 4,00,000 - ₹ 8,00,000 per year

Role & responsibilities

Expected to build knowledge and support the team.

- Participate in Problem Solving discussions.

- Assist in troubleshooting and resolving client issues efficiently.

- Collaborate with team members to enhance service delivery and client satisfaction.

- Document client interactions and resolutions to improve future support processes.

Professional & Technical Skills:

- Must To Have Skills: Proficiency in Service Desk Management.

- Good To Have Skills: Experience with Service Desk Voice Support.

- Strong understanding of customer service principles and practices.

- Ability to communicate technical information clearly to non-technical users.

- Familiarity with ticketing systems and incident management processes.



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