IT Service Desk Engineer

11 hours ago

Pune, Maharashtra, India Emmersive Technologies Full time ₹ 20,00,000 - ₹ 30,00,000 per year

Position: IT Service Desk Analyst

Location: Pune (Onsite)

Shift: 24x7 Rotational Shift

Experience Level: 1-3 years

About the Role:

We are looking for a dynamic and customer-focused Service Desk Analyst to join our IT team. The ideal candidate will be a tech-savvy individual with a strong understanding of Windows, macOS, Office 365, VPN, and MDM technologies. You will play a crucial role in delivering world-class IT support to internal users and helping us maintain operational excellence.

Key Responsibilities:

  • Provide first- and second-level IT support via phone, email, chat, and ticketing tools.

  • Troubleshoot and resolve issues related to:

  • Windows and macOS systems

  • Office 365 applications (Teams, Outlook, SharePoint, OneDrive, etc.)

  • VPN connectivity and network access

  • Mobile Device Management (e.g., Intune, JAMF, AirWatch)

  • Install, configure, and maintain software and hardware for laptops, desktops, and mobile devices.

  • Administer Active Directory user management (password resets, account unlocks, group policies).
  • Escalate complex issues to appropriate teams with complete technical context.
  • Maintain accurate records of all user interactions and issue resolutions in the ITSM system.
  • Monitor key infrastructure services (disk space, backup status, system health) using standard tools.
  • Contribute to the knowledge base and help develop documentation for recurring issues.
  • Participate in onboarding and offboarding processes from an IT support perspective.
  • Follow ITIL-aligned best practices for incident, request, and problem management.
  • Proactively identify opportunities for automation or improvement in support processes.
  • Use monitoring tools and observability platform to communicate service impact to users
  • Prepare outage notification and handle crisis bridge
  • Work on infrastructure and application related critical incidents to follow up with respective support teams

Required Skills & Qualifications:

  • 1–3 years of experience in a similar Service Desk or IT Support role.
  • Graduate in any discipline.

  • Proficiency in supporting:

  • Windows 10/11 and macOS environments

  • Microsoft 365 suite (Exchange Online, Teams, SharePoint)

  • VPN technologies (Cisco AnyConnect, FortiClient, etc.)

  • MDM platforms (Microsoft Intune, JAMF, Workspace ONE)

  • Basic understanding of networking concepts: DNS, DHCP, TCP/IP.

  • Familiarity with ITSM tools (Jira, BMC Helix, etc.)
  • Strong analytical and troubleshooting skills with a keen attention to detail.
  • Excellent communication and customer service skills.
  • Ability to prioritize tasks in a fast-paced environment.

Preferred/Trending Skills:

  • Familiarity with Agentic AI tools and how they can be leveraged to enhance service desk efficiency and ticket resolution.
  • Exposure to Endpoint Detection and Response (EDR) tools like CrowdStrike, SentinelOne.
  • Awareness of Zero Trust Security principles and Identity Access Management (IAM).
  • Hands-on with automation scripts (PowerShell, Bash) is a plus.
  • Understanding of cloud platforms (Azure/AWS) and basic monitoring tools (Datadog, PRTG, Zabbix).
  • Familiarity with Self-Service Portals and AI-based ticket triaging systems.
  • ITIL v4 Foundation certification is a plus.
  • Knowledge of Monitoring tools , BMC Helix Operations Management, BMC TrueSight, - ( Good to Have )

Job Types: Full-time, Contractual / Temporary

Pay: ₹20, ₹25,000.00 per month

Work Location: In person

  • Service Desk Engineer l1

    2 weeks ago

    Pune, Maharashtra, India Zack It Solutions Full time ₹ 5,00,000 - ₹ 10,00,000 per year

    Client: Tata Communications Ltd.Payroll: Zack IT Solutions Pvt Ltd.Location: Alandi Road, Dighi, PuneRole: Service Desk Engineer L1,l2.Skill Set: Outlook, Windows, Remote.Excellent CommunicationPreferred Immediate JoinersFACE TO FACE INTERVIEW

  • IT Service Desk Engineer

    7 days ago

    Pune, Maharashtra, India 66degrees Full time ₹ 45,000 - ₹ 55,000 per year

    Overview of 66degrees66degrees is seeking a highly motivated and customer-focused IT Service Desk L1 Engineer to join our growing team. We are dedicated to providing excellent technical support and maintaining a stable IT environment for our employees.Overview of roleThe IT Service Desk L1 Engineer will be the first point of contact for all IT-related issues...

  • IT Service Desk L1 Engineer

    7 days ago

    Pune, Maharashtra, India 66degrees Full time

    Overview of 66degrees 66degrees is seeking a highly motivated and customer-focused IT Service Desk L1 Engineer to join our growing team. We are dedicated to providing excellent technical support and maintaining a stable IT environment for our employees. Overview of role The IT Service Desk L1 Engineer will be the first point of contact for all IT-related...

  • IT Service Desk L1 Engineer

    3 days ago

    Pune, Maharashtra, India 66degrees Full time

    Overview of 66degrees66degrees is seeking a highly motivated and customer-focused IT Service Desk L1 Engineer to join our growing team. We are dedicated to providing excellent technical support and maintaining a stable IT environment for our employees.Overview of roleThe IT Service Desk L1 Engineer will be the first point of contact for all IT-related issues...

  • IT Service Desk L1 Engineer

    3 days ago

    Pune, Maharashtra, India 66degrees Full time

    Job DescriptionOverview of 66degrees66degrees is seeking a highly motivated and customer-focused IT Service Desk L1 Engineer to join our growing team. We are dedicated to providing excellent technical support and maintaining a stable IT environment for our employees.Overview of roleThe IT Service Desk L1 Engineer will be the first point of contact for all...

  • Service Desk

    2 weeks ago

    Pune, Maharashtra, India Apex Group Full time US$ 90,000 - US$ 1,20,000 per year

    Key Duties and ResponsibilitiesOwn and drive the adoption and improvement of the ITIL processes through the Service DeskResponsible for measuring performance of the service desk and driving continual improvement processes.Lead the Service Desk Agent team. Train, coach and mentor Service Desk Specialists (Level 1 / 2) including career development.Responsible...

  • Service Desk Engineer

    3 days ago

    Pune, Maharashtra, India Axiom Technologies Full time ₹ 15,00,000 - ₹ 28,00,000 per year

    A Service Desk Job Description involves being the primary contact for technical support, diagnosing and resolving hardware, software, and network issues for users through various communication channels

  • Service Desk Engineer

    2 weeks ago

    Pune, Maharashtra, India VDA Infosolutions Full time ₹ 8,00,000 - ₹ 12,00,000 per year

    Job Description: We are looking for a Service Desk Executive to provide first-level technical support to end-users. You will be responsible for troubleshooting basic IT issues, logging tickets, and ensuring timely resolution.Key Responsibilities:Handle incoming IT support calls, emails, and ticketsLog and track issues in the ticketing systemTroubleshoot...

  • Service Desk Expert

    1 week ago

    Pune, Maharashtra, India beBeeServiceDesk Full time ₹ 20,00,000 - ₹ 25,00,000

    The primary objective of this role is to oversee the efficient operation of a service desk, ensuring that all support requests are handled in a timely and professional manner.Key Responsibilities:Desk OperationsOversee daily operations of the service desk, ensuring efficient handling of all support requests.Monitor key performance indicators (KPIs) to ensure...

  • Service Desk Manager

    2 weeks ago

    Pune, Maharashtra, India Hiresquad Resources Full time

    - Must be Ops Manager On papers in International BPO.- Experience in International Technical Voice Process is Mandatory.- Must be strong in Operations Matrices.- Over All Experience 7 Years.- Mode of Interview- Work From Office.- 7 years of experience in a service desk or IT support role, with at least 3+ years in a supervisory or managerial...