It Service Desk Analyst

21 hours ago


Pune, Maharashtra, India TESTQ Full time ₹ 80,000 - ₹ 1,20,000 per year

NOTE: Only relevant profiles of immediate joiners or those who can join within 15 days will be considered. Others are requested not to apply, as irrelevant profiles will not be shortlisted.

Key Responsibilities Details:-

Incident & Request Handling:-

Provide first-level support by logging, categorizing, and resolving incidents and service requests within SLAs. Ensure timely and accurate updates to tickets. Escalate complex or high-priority issues to L2/L3 teams as needed.

Customer Service:-

Communicate effectively with business users to understand issues and provide status updates. Deliver courteous and professional support over phone, email, or chat. Follow up to ensure issues are resolved satisfactorily.

ITIL Process Compliance:-

Adhere to ITIL processes such as Incident Management, Request Fulfilment, and Change Management. Maintain proper documentation of incidents and service requests. Participate in continuous improvement activities for ticket quality and escalation processes.

Collaboration & Reporting:-

Work closely with other IT teams and stakeholders to coordinate issue resolution. Assist in preparing performance reports and identifying recurring issues. Participate in team meetings and shift handovers to ensure seamless service delivery.

Education:- Bachelors degree in computer science, Information Technology, or related discipline

Experience:- 2-3 years in an IT Service Desk or technical support role

Knowledge:- Basic understanding of the ITIL framework

Skills:- Strong problem-solving, communication, and customer service skills

Tools:- Experience with ticketing tools like ServiceNow, BMC Remedy, or Fresh service, MS Excel, MS Word, MS PowerPoint



  • Pune, Maharashtra, India, Maharashtra Tata Consultancy Services Full time

    Years of experience: 2-5 yearsJob Location: Pune/KochiMust-Have· Atleast 3 years of experience handling Service Desk services. · Fluency in English (Reading, Writing, Speaking) · Understand and responds in Business Communications · Good Managerial Skill · Understanding and knowledge on IT Infrastructure. · Work in any shift (24*7)Good-to-Have· ITIL...

  • Service Desk Analyst

    21 hours ago


    Pune, Maharashtra, India Stantec Full time ₹ 4,00,000 - ₹ 8,00,000 per year

    Primary Purpose of Position:The Service Desk Analysts are the first point of contact for staff seeking technical assistance for technology issues relating to company supported computer applications and platforms. They serve as members of the ITSC Team by providing technical support over the phone, remotely and occasionally in person, and maintaining the...

  • IT Service Desk

    2 weeks ago


    Pune, Maharashtra, India COVET IT INC Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Job Title: IT Service Desk (Desktop/ System support)Location: Pune, MaharashtraType: Full Time/ Direct PlacementShift Timing- Rotational shift (rotational week offs)Job Description:Experience & Qualifications· Graduation mandatory·Only SD Experienced candidates can apply.· Candidate should have excellent communication.· Good Knowledge of Laptop/Desktop...


  • Pune, Maharashtra, India, Maharashtra Tata Consultancy Services Full time

    *Role :Service Desk Analyst*Required Technical Skill Set IT Service Desk Operations*Desired Experience Range: 2 to 5 Yrs. *Location of Requirement :Pune/Kochi *Notice Period:0-45 days candidates only*Virtual Drive:03-Oct-25(Fri)Desired Competencies (Technical/Behavioral Competency)Must-Have · Atleast 3 years of experience handling Service Desk services. ·...

  • Service Desk Analyst

    2 weeks ago


    Pune, Maharashtra, India Capita Full time ₹ 4,00,000 - ₹ 8,00,000 per year

    Provide the first line of support for incident investigation and resolution for customers. Provide remote assistance & ticket resolution to a range of internal and external customers, responsible for handling escalations, follow ups and customer service.Job title:Service Desk Analyst (SAP)Job Description:Serve as the initial contact for SAP support via...


  • Pune, Maharashtra, India Wipro Full time ₹ 4,00,000 - ₹ 6,00,000 per year

    Role PurposeThe purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipros Service Desk objectivesDo1. Be responsible for primary user support and customer servicea. Respond to queries from all calls, portal, emails, chats from the clientb. Become...

  • IT Service Desk

    2 weeks ago


    Pune, Maharashtra, India ti Steps Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Job Summary:We are seeking a proactive and customer-focused IT Service Desk Analyst to provide first-line technical support to end-users across the organization. The ideal candidate will have strong troubleshooting skills, a solid understanding of IT systems, and a passion for delivering high-quality support. You will play a key role in maintaining user...


  • Pune, Maharashtra, India Wipro Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Job description:Job DescriptionRole PurposeThe purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipro's Service Desk objectives͏Do1. Be responsible for primary user support and customer servicea. Respond to queries from all calls, portal, emails,...


  • Pune, Maharashtra, India Zack It Solutions Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Client: Tata Communications Ltd.Payroll: Zack IT Solutions Pvt Ltd.Location: Alandi Road, Dighi, PuneRole: Service Desk Engineer L1,l2.Skill Set: Outlook, Windows, Remote.Excellent CommunicationPreferred Immediate JoinersFACE TO FACE INTERVIEW


  • Pune, Maharashtra, India Emmersive Technologies Full time ₹ 20,00,000 - ₹ 30,00,000 per year

    Position: IT Service Desk AnalystLocation: Pune (Onsite)Shift: 24x7 Rotational ShiftExperience Level: 1-3 yearsAbout the Role:We are looking for a dynamic and customer-focused Service Desk Analyst to join our IT team. The ideal candidate will be a tech-savvy individual with a strong understanding of Windows, macOS, Office 365, VPN, and MDM technologies. You...