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Helpdesk Senior Associate

2 weeks ago

Bengaluru, Karnataka, India NTT Global Full time ₹ 5,00,000 - ₹ 10,00,000 per year

Req ID: 308592

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Helpdesk Senior Associate - ITIL to join our team in Bangalore, Karnātaka (IN-KA), India (IN).

At NTT DATA, we know that anything is possible with the right people on board. Our employees' quality, integrity, and commitment are critical factors in our company's growth, market presence, and ability to help our clients stay ahead of the competition. By hiring the best people and helping them grow professionally and personally, we ensure a bright future for NTT DATA and those who work here.

NTT DATA, Inc. currently seeks a "Help Desk Associate " to join our team in "Bangalore".

General Duties and Responsibilities:

In these roles, you will be responsible for:

  • Provide exceptional IT Service Desk support, guidance, and training to end-users for various IT devices, applications, or processes.
  • Record, Update, and Escalate Support issues to the next level promptly.
  • Support all IT onboarding activities for end-users
  • Work with our internal IT Teams on system testing, integration, and maintenance.
  • Engage in discovering new IT business tools to support our business users and our internal IT Team.
  • Seek, Suggest, Evaluate, and implement process and technology improvements.
  • Willing to learn grow in other IT Business areas

Requirements for this role include:

  • Excellent English written and verbal communication skills.
  • Exceptional customer service skills.
  • Great Team player
  • Excellent communication skills, comfortable working with various stakeholders
  • Strong troubleshooting skills, bug-finding, and resolution
  • Ability to work independently within a diverse global team
  • IT software and hardware troubleshooting knowledge and skills (Win 10, macOS, iOS, Android, Google Suite and Microsoft Environment)

Preferences: - Optional (nice-to-haves)

  • For e Yourself. Be Open. Stay Hungry and Humble. Collaborate. Challenge. Decide and Do
  • ITIL foundation certified – Flexible – Willing to work in a Rotational 24*7
  • Required schedule availability for this position is Monday-Friday (07:00 AM to 05:00 PM EST).
  • The shift timings can be changed as per client requirements. Additionally, resources may have to do overtime and work on a weekend basis business requirements.

About NTT DATA

NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at

NTT DATA endeavors to make accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.