Manager - Hospitality Sales

Employment type

Permanent

Number of openings

1

Seniority level

Mid Senior Level

Job function

Hospitality

Preferred work mode

Job description

JOB SUMMARY - Leads and manages all day-to-day activities related to the sales function with a focus on building long-term, value-based customer relationships that enable the achievement of property sales objectives. Achieves personal booking goals and makes recommendations on booking goals of direct reports.

CORE WORK ACTIVITIES

Supporting Developing & Executing Sales Strategies

Works with company leader to ensure understanding of strategy and effective implementation of this strategy for the segment.

Works with the management team to create and implement a sales plan addressing revenue customers and the market for the segment led by the leadership team.

Assists with the development and implementation of promotions, both internal and external.

Maximising Revenue

Provides positive and aggressive leadership to ensure maximum revenue potential.

Recommends booking goals for sales team members.

Managing Sales Activities

Monitors all day-to-day activities of direct reports.

Participates in sales calls with members of the sales team to acquire new business and/or close on business.

Executes and supports the operational aspects of business booked (e.g., generating proposals, writing contracts, customer correspondence).

Analyzing & Reporting on Sales and Financial Data

Analyzes market information by using sales systems and implements strategies to achieve the property's financial room and catering goals.

Assists Revenue Management with completing accurate six-period projections.

Review sales and catering guest satisfaction results to identify areas of improvement.

Ensuring Exceptional Customer Service

Displays leadership in guest hospitality exemplifies customer service and creates a positive example for guest relations.

Interacts with guests to obtain feedback on product quality and service levels.

Meets with guests during pre- and post-convention meetings to obtain feedback on the quality of the product (e.g., rooms, meeting facilities and equipment, food, and beverage), service levels, execution against the contract, and overall satisfaction.

Empower employees to provide excellent customer service.

Observe service behaviors of employees and provide feedback to individuals.

Incorporates guest satisfaction as a component of department meetings with a focus on continuous improvement.

Executes and supports the company's Customer Service Standards and Property Brand Standards.

Participates in and practices daily service basics of the brand.

Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program/event.

Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a relationship and loyalty to the company.

Gains understanding of the property's primary target customer and service expectations; serves the customer by understanding their business, business issues, and concerns, to offer better business solutions both prior to, and during the program/event.

Building Successful Relationships

Develops and manages relationships with key stakeholders, both internal and external.

Works collaboratively with off-property sales channels to ensure the property needs are being achieved and the sales efforts are complementary, not duplication.

Works with Human Resources, Engineering, and Loss Prevention to ensure compliance with local, state, and federal regulations and/or union requirements.

Attends customer events, trade shows, and sales missions to maintain, build, or develop key relationships and customers. on-the-job the job training tools for employees.

Work experience: 8 to 10 years in 5-star hotels; luxury experience in leisure destinations, and resorts would be an added advantage.

Education: 4-year bachelor's degree in business administration, Marketing, Hotel and Restaurant Management, or related major.

Experience(years)

8 - 10

Qualification

MBA / PGDM

Skills

Marketing,Communication,sales&marketing

Company

Sula Vineyards Limited

Department

Hospitality

Sub department

The Source

Designation

Senior Manager - Hospitality Sales

Region

West

Branch

Nashik