Team Member
6 days ago
About The Role
- "¢ Customer Service Officers to address requests/complaints received from clients for all for Retail Asset Products (EgHome loan / LAP/Personal Loan).
"¢Address all Service Request /Complaints and ensure all requests/complaints are closed within TAT
"¢Digital Adoption for all Retail Asset Clients
"¢Achieve Cross sell Targets set as per KRA"s
"¢Quality of Service Request and Resolution as given to customers.
Job requirements
"¢Some experience in Customer Service would be an added advantage
"¢Believes in team work
"¢Taking ownership of customer issues and taking them to end to end resolution
"¢Apply best practices and focus on areas of improvement
"¢Focused towards achievement of own KRAs
"¢Building rapport and coordinating with internal stakeholders and ensuring customer requests are addressed on time.
"¢Proficiency in WORD and EXCEL/PPT preferred
Eligibility
"¢Spent twelve months (applicant for same grade role)/eighteen months (applicant for next grade role) in the same division function role.
"¢Applications can be made for roles in same level or one level above.
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