SERVICE OPERATIONS Wi-Fi L2 Support SME

6 days ago

Hyderabad, Telangana, India HSBC Full time ₹ 9,00,000 - ₹ 12,00,000 per year
Job description
In this role, you will:
  • Primary Responsibility is to support all WIFI severity incidents globally and provide expertise in resolution.
  • Have Strong working knowledge of Wi-Fi infrastructure – Juniper/MIST would be preferred.
  • Working with other IT teams including Incident Management during crisis and represent Connectivity.
  • Working as part of a global NOC Team.
  • Work with Incident Management and other support engineers to provide required inputs regarding Wi-Fi Incidents.
  • Work within global diverse team of engineers and vendors to provide support on a "follow the Sun" basis.
  • Drive down infrastructure service outages and repeat failures.
  • Support Incident Management during Post Incident Reviews.
  • Ensure global standards are set and adhered to.
  • Work with Service Providers, ensuring contractual service is delivered and work with them on Continuous Improvement.
  • Be willing to provide on-call support on a rotational basis – which is financially rewarded
Requirements
  • Strong technical skills for handling Wi-Fi Incidents
  • Strong understanding of Data Networks Topologies and protocols.
  • Drive to improve the services we provide to our business.
  • Provide valuable inputs in process improvement.
  • Need to be a good team player and able to collaborate at all levels.
  • Experience of Working to ITIL/Agile Standards/Framework.
  • Willingness and ability to learn new telecoms technologies and supporting tools.
  • Strong communication skills and be able to communicate at all levels within the business

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