L2 support AWS

3 days ago

Hyderabad, Telangana, India Surge Technology Solutions Inc Full time
Job Title:Job Location:Detailed Job Description:Monitoring of observability tools
• Monitoring of technical and business events/metrics
• Monitoring of alerts and taking necessary actions
• Customer interaction on call and email and Teams
• Resolution/Bug Fixes as per L2 level
• Service Now, New Relic, Kibana, Mixpanel, SQL knowledge
• Should be OK for 24*7 rotational shifts incl. weekends/holidays/night shiftsMandatory Skills:Sr. L2 support Engineer1.New Relic - Used to monitoring/observability of daily Metric (delivered/canceled order etc), Infrastructure and API logs data. Also, used to notify by creating alert during any issue/error.2. AWS Cloud Watch - Used to validate/troubleshoot daily API logs data. Also, used to notify by creating alert during any issue/error.3. Kibana - Used to monitoring/troubleshoot Store app device daily log data.4. MixPanel - Used to monitoring daily customer transaction/interaction log data across the customer app.5. Mongo Atlas Chart - Used to monitor all type of metrics logs data related orders, customers, promo, transactions, users etc.Skills for L2 support required

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