L2 Java Support Engineer

4 weeks ago

Hyderabad, Telangana, India Rivi Group Full time

Job Title : Java L2 Support.

Location : Hyderabad, India.

Experience Required : 5+ Years.

Work Model : Rotation-based 24x5 Summary :

We are seeking a highly skilled and self-motivated Java L2 Support Engineer to join our offshore team in Hyderabad. This role involves providing Level 2 application support, participating in development and maintenance activities, and collaborating with both offshore and onshore teams. Excellent communication, ownership, and problem-solving skills are Responsibilities :


L2 Support (Core Services) :

- Provide Level 2 support for core services during rotating 24x5 shifts.

- Handle support requests independently; escalate to onshore L3 team only when necessary.

- Track and document all issues, including resolution steps and follow-ups.

- Lead weekly Wednesday morning on-call reviews, ensuring proper hand-offs and follow-ups.

- Handoff unresolved issues to the next shift at end of day.


Development :

- Collaborate with onshore developers for development-related tasks.

- Participate in scrum meetings and project discussions during US overlap hours.

- Take ownership of assigned development tasks and ensure seamless cross-shift :

- Execute LCM (Lifecycle Management) and maintenance tasks as required.

- Coordinate and communicate effectively with onshore points of Knowledge :

- Develop familiarity with Schneiders business model, terminology, and acronyms.

- Join business discussions during overlap with US first shift when Skills :

Primary Technical Skills :

- Java, Spring Boot.

- Relational Databases (e.g., MySQL, PostgreSQL).

- GitHub (version control and Skills :

- Python, JavaScript.

- Kafka, MongoDB.

- Snowflake Skills :

- Strong verbal and written communication.

- Self-starter with the ability to work independently.

- Proactive issue resolution and collaborative approach.

- Organized with attention to Requirements :

- Must be willing to work in a rotating 24x5 support schedule.

- Flexibility to adjust to shift hand-offs and overlap meetings with US-based teams.

(ref:hirist.tech)

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