
L2 Java Support Engineer
1 week ago
Job Title : Java L2 Support.
Location : Hyderabad, India.
Experience Required : 5+ Years.
Work Model : Rotation-based 24x5 Summary :
L2 Support (Core Services) :
- Handle support requests independently; escalate to onshore L3 team only when necessary.
- Track and document all issues, including resolution steps and follow-ups.
- Lead weekly Wednesday morning on-call reviews, ensuring proper hand-offs and follow-ups.
- Handoff unresolved issues to the next shift at end of day.
Development :
- Participate in scrum meetings and project discussions during US overlap hours.
- Take ownership of assigned development tasks and ensure seamless cross-shift :
- Coordinate and communicate effectively with onshore points of Knowledge :
- Join business discussions during overlap with US first shift when Skills :
Primary Technical Skills :
- Relational Databases (e.g., MySQL, PostgreSQL).
- GitHub (version control and Skills :
- Kafka, MongoDB.
- Snowflake Skills :
- Self-starter with the ability to work independently.
- Proactive issue resolution and collaborative approach.
- Organized with attention to Requirements :
- Flexibility to adjust to shift hand-offs and overlap meetings with US-based teams.
(ref:hirist.tech)
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