Java L2 Support

3 weeks ago

Hyderabad, India RiVi Consulting Group L.L.C Full time

Job Title: Java L2 Support*


*Location: Hyderabad, India*

*Experience Required: 5+ Years*

*Work Model: Rotation-based 24x5 coverage*


*Job Summary:*

We are seeking a highly skilled and self-motivated Java L2 Support Engineer to join our offshore team in Hyderabad. This role involves providing Level 2 application support, participating in development and maintenance activities, and collaborating with both offshore and onshore teams. Excellent communication, ownership, and problem-solving skills are essential.


*Key Responsibilities:*

*L2 Support (Core Services):*

* Provide Level 2 support for core services during rotating 24x5 shifts.

* ⁠Handle support requests independently; escalate to onshore L3 team only when necessary.

* ⁠Track and document all issues, including resolution steps and follow-ups.

* ⁠Lead weekly Wednesday morning on-call reviews, ensuring proper hand-offs and follow-ups.

* ⁠Handoff unresolved issues to the next shift at end of day.


*Development:*

* Collaborate with onshore developers for development-related tasks.

* ⁠Participate in scrum meetings and project discussions during US overlap hours.

* ⁠Take ownership of assigned development tasks and ensure seamless cross-shift communication.


*Maintenance:*

* Execute LCM (Lifecycle Management) and maintenance tasks as required.

* ⁠Coordinate and communicate effectively with onshore points of contact.


*Business Knowledge:*

* Develop familiarity with Client’s business model, terminology, and acronyms.

* ⁠Join business discussions during overlap with US first shift when appropriate.


*Key Skills:*

*Primary Technical Skills:*

* Java, Spring Boot

* ⁠Relational Databases (e.g., MySQL, PostgreSQL)

* ⁠GitHub (version control and collaboration)


*Secondary/Preferred Skills:*

* Python, JavaScript

* ⁠Kafka, MongoDB

* ⁠Snowflake (optional)


*Soft Skills:*

* Strong verbal and written communication

* ⁠Self-starter with the ability to work independently

* ⁠Proactive issue resolution and collaborative approach

* ⁠Organized with attention to detail


*Shift Requirements:*

* Must be willing to work in a rotating 24x5 support schedule

* ⁠Flexibility to adjust to shift hand-offs and overlap meetings with US-based teams

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