L2 support

4 weeks ago

Hyderabad, India Zensar Technologies Full time

"L2 Production support engineer will be a key member of the of AMW Technologies applications team, a dedicated team of highly skilled technical resources supporting the Advice Wealth Management business on a 24x7 basis. The position provides an unparalleled opportunity to become a valuable member of our global technology team supporting a very dynamic and rapidly growing global Asset management business. You will be part of an inclusive, collaborative culture that rewards individuals for their contributions. You will work with a group of talented people who share a passion for high quality work that is in the best interest of our clients.

Responsibilities:

Troubleshooting & Incident Management –

  • Manage and Lead service restoration/recovery of applications.
  • Ability to drive production incident bridge calls for P1 and high priority P2 incidents.

  • The ability to assist team with troubleshooting efforts: log file analysis and research for Distributed technologies (JAVA, Oracle, Unix, Informatica, Container frameworks and orchestration frameworks) and Cloud Technologies (AWS, Azure)

  • Perform moderately difficult and independent assignments in troubleshooting, problem diagnosis and problem resolution in one or more technologies within the technical area of expertise.

  • Assess & recommend solutions for permanent fixes to improve application stability and resiliency.
  • Review production related changes upon risk assessments.
  • Should be open to learn new technologies/tools.
  • Very Good Working knowledge on the ITSM processes.

Required Qualifications:

Bachelor's degree in Computer Science or similar field; or equivalent work experience.

Experience with two or more technologies listed below:

  • Core-JAVA
  • Linux/Unix
  • Oracle/SQL Server
  • Service Now
  • Informatica Power Center
  • AWS Fundamentals
  • UNIX Scripting
  • ITIL Understanding
  • Docker
  • Kubernetes
  • Workload Scheduling tools

Preferred Qualifications:

  • Hands on experience in Cloud administration and Devops tools is a plus
  • Hands on experience in supporting applications hosted on AWS and AWS Managed Services.
  • Knowledge of Tivoli Work scheduler (TWS), Mainframe System, RDBMS, SumoLogic, Dynatrace concepts is a plus.
  • Knowledge of Infrastructure (to include Middleware) components (e.g. Storage, Message queue (MQ), WebSphere, Managed file transfer (MFT) etc.) is a plus.
  • ITIL framework certification is a plus.
  • Experience with development or support of applications within the Financial Services industry (preferably in Investments/Asset Management).

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