L2 support AWS

5 days ago

Hyderabad, Telangana, India Surge Technology Solutions Inc Full time

Job Title:

Job Location:

Detailed Job Description:

Monitoring of observability tools


• Monitoring of technical and business events/metrics


• Monitoring of alerts and taking necessary actions


• Customer interaction on call and email and Teams


• Resolution/Bug Fixes as per L2 level


• Service Now, New Relic, Kibana, Mixpanel, SQL knowledge


• Should be OK for 24*7 rotational shifts incl. weekends/holidays/night shifts

Mandatory Skills:

Sr. L2 support Engineer

1.New Relic - Used to monitoring/observability of daily Metric (delivered/canceled order etc), Infrastructure and API logs data. Also, used to notify by creating alert during any issue/error.

2. AWS Cloud Watch - Used to validate/troubleshoot daily API logs data. Also, used to notify by creating alert during any issue/error.

3. Kibana - Used to monitoring/troubleshoot Store app device daily log data.

4. MixPanel - Used to monitoring daily customer transaction/interaction log data across the customer app.

5. Mongo Atlas Chart - Used to monitor all type of metrics logs data related orders, customers, promo, transactions, users etc.

Skills for L2 support required are

Regards

Dakshayani

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