Client Account Manager

1 week ago

Chennai Tennessee India FULL Creative Full time ₹ 4,00,000 - ₹ 8,00,000 per year
Job description

We are looking for a Client Account Manager with 1-4 years of experience in handling international clients. You will be the bridge between our clients and internal teams to resolve any issues the client might face. Your client's growth is your priority

Roles and responsibilities

  • Work closely with Client Experience Associates (internal) to resolve any issues related to the account to improve the effectiveness of call handling.

  • Respond to client queries (account updates, billing inquiries, or general complaints) in an effective manner, via phone calls, emails, and chats within the time limits and follow up to ensure resolution whenever required.

  • Liaise between clients and internal teams (Product Development/Billing) to ensure timely and successful delivery of solutions to our client's problems.

  • Identify customers' needs and problems, and take proactive steps to maintain a positive experience.

  • Maintain strong, lasting, and trustworthy relationships with clients through open and interactive communication.

  • Collaborate with the team to closely examine key performance indicators linked to client satisfaction, retention, and engagement. Work towards enhancing these metrics by aligning your efforts with the team's objectives.

Job requirements Must have

  • 1-4 years of experience in client handling roles; preferably US/CA/UK clients via phone calls.

  • Passionate about client service with good soft skills and proper telephone etiquette.

  • Clear, concise, and effective written and oral communication skills.

  • Growth mindset and excitement to learn new things.

  • Creative, enthusiastic, and energetic with great interpersonal skills. Should be able to present ideas with clear logic and conviction.

  • Ability to work in a fast-paced work environment with spontaneity.

  • Should be able to approach problems logically and rationally to facilitate clear decision-making.

  • The ability to stay calm and efficient under pressure.

  • Should be willing to work from the office once a week.

  • The role follows a 5 day work week with rotational week-offs and in the night shift starting at 9.30 PM.

  • Employees will have scheduled breaks to maintain productivity and well-being throughout the workday

Workspace requirements

  • Private workroom with the ambience to handle calls.

  • Ready for video calls at all times. Video calls are an integral part of maintaining the human connection while working from Anywhere.

  • Good Internet speed (Above 100 MBPS Download and Upload) with the ability to be wired (LAN).

  • Power backup (if you have frequent power cut issues).

About us

We are a Portland-based SaaS product company on a mission to empower businesses to work from Anywhere. Our global team of engineers, designers, testers, product experts, customer experience associates, and marketers come together to create a better way to work. Our products and services help businesses to be more productive, flexible, and scalable. Together, we can change the way the world works

All done

Your application has been successfully submitted

Other jobs

  • Jr. Client Account Manager

    6 days ago

    Chennai, Tennessee, India FULL Creative Full time US$ 15,000 - US$ 30,000 per year

    Job description Roles & responsibilitiesWorking closely with Client Experience Associates (Internal) in resolving issues pertaining to the accounts that improve the effectiveness of their call handling.Respond to client queries (account updates, billing inquiries, or general complaints) in an effective manner, via phone calls, emails, and chats within the...

  • Manager Of Client Accounting

    1 day ago

    India Corporation Service Company Full time

    Job Category Client Services Role Manager of Client Accounting Location Bangalore Schedule As per Jurisdiction Working Model Hybrid Intro Join our leadership team at CSC where innovation collaboration and continuous improvement shape everything we do We are committed to creating a high-performing environment that empowers individuals and teams to drive...

  • Manager of Client Accounting

    2 days ago

    India CSC Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    DescriptionRole: Manager of Client AccountingLocation: BangaloreSchedule: As per JurisdictionWorking Model: HybridIntroJoin our leadership team at CSC, where innovation, collaboration, and continuous improvement shape everything we do. We are committed to creating a high-performing environment that empowers individuals and teams to drive impactful results...

  • Client Facing BM/AM/CSM

    3 weeks ago

    India Stealth Manager - White Label Agency Full time

    We are looking for a strategic professional with a strong relationship-driven profile and proven experience managing accounts within the Amazon ecosystem (FBA, FBM, DSP, Seller Central, Vendor Central). This position is ideal for professionals working as Brand Managers, Account Managers, or Client Success Managers, who can connect data, performance, and...

  • Client Facing BM/AM/CSM

    3 weeks ago

    india, IN Stealth Manager - White Label Agency Full time

    We are looking for a strategic professional with a strong relationship-driven profile and proven experience managing accounts within the Amazon ecosystem (FBA, FBM, DSP, Seller Central, Vendor Central). This position is ideal for professionals working as Brand Managers, Account Managers, or Client Success Managers, who can connect data, performance, and...

  • Accountant (Client Management)

    1 week ago

    India Sleek Full time ₹ 8,00,000 - ₹ 12,00,000 per year

    Through proprietary software and AI, along with a focus on customer delight, Sleek makes the back-office easy for micro SMEs.We give Entrepreneurs time back to focus on what they love doing - growing their business and being with customers. With a surging number of Entrepreneurs globally, we are innovating in a highly lucrative space.We operate 3 business...

  • Client Account Manager

    2 days ago

    Chennai, Tamil Nadu, India 076b1a9d-fde6-46b8-916b-4dd8e104dc6d Full time ₹ 4,00,000 - ₹ 6,00,000 per year

    About Maths.EngineeringMaths.Engineering is a first-of-its-kind digital learning platform dedicated to transforming how engineering mathematics is taught across institutions. Through step-by-step animated video content aligned with university syllabi, we help students learn faster and more effectively. Our platform is used by students and colleges across...

  • Only 24h Left! Client Facing BM/AM/CSM

    4 weeks ago

    India Stealth Manager - White Label Agency Full time

    We are looking for a strategic professional with a strong relationship-driven profile and proven experience managing accounts within the Amazon ecosystem (FBA, FBM, DSP, Seller Central, Vendor Central). This position is ideal for professionals working as Brand Managers, Account Managers, or Client Success Managers, who can connect data, performance, and...

  • Client Account Manager

    1 week ago

    Chennai, Tamil Nadu, India Mathsering Full time ₹ 40,00,000 - ₹ 80,00,000 per year

    About Maths.EngineeringMaths.Engineering is a digital learning platform transforming how engineering mathematics is taught across India. With step-by-step animated video content aligned to university syllabi, we make complex math concepts simple and engaging for students. Our platform is used by colleges and individual learners across the country, and we are...

  • Client Services

    1 week ago

    CSIR Road Chennai, Tennessee, India FULL Creative Full time ₹ 2,00,000 - ₹ 5,00,000 per year

    Job