International Operations Manager
2 days ago
NOTE: This is an onsite night shift role
(Rotational US Shift, giving you flexibility and variety)
Job Summary:
We are seeking a dedicated and detail-oriented Operations Manager/Lead to oversee our home services operations during the night shift. The ideal candidate will be responsible for managing turnover services, handyman and pet care (dog walking), food/grocery requests, and Latchel subscription services. This role requires prior
global operations experience (US/UK/European markets)
, strong organizational skills, and the ability to deliver exceptional customer experiences while ensuring operational excellence.
Key Responsibilities:
- Lead and manage the
night operations team
, including supervisors and on-ground service coordinators. - Oversee the end-to-end handling of home service requests during night hours, ensuring timely and high-quality delivery.
- Manage and monitor multiple service categories:
- Turnover Services
- Handyman & Dog Walking Services
- Food & Grocery Delivery
- Latchel Subscription Services
- Own the
quality control process
, ensuring all services adhere to Amenify's quality and safety standards. - Handle
escalations and emergencies
with urgency and professionalism, ensuring seamless handover to the day team when needed. - Track and analyze
night shift service metrics
, identifying operational gaps and driving process improvements. - Maintain
shift-wise reporting, documentation, and data accuracy
across service logs, dashboards, and performance trackers. - Train, coach, and upskill night team members to enhance efficiency, communication, and service knowledge.
- Ensure compliance with
internal SOPs and health & safety guidelines
across all service categories.
Qualifications:
- Bachelor's degree
in Business Administration, Operations Management, Hospitality, or related field. - 6+ years of operations experience
, including
3+ years in a managerial/supervisory role
. - Proven track record of managing
global operations (US/UK/European markets preferred)
. - Strong
leadership and people management skills
, with the ability to drive team performance. - Excellent
decision-making, problem-solving, and conflict resolution skills
. - Proficiency in
operations management tools, reporting dashboards, and communication platforms
(Slack, Excel, etc.). - Willingness to work
full-time night shifts
and independently manage critical operations.
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