International Operations Manager

2 days ago

Gurgaon, Haryana, India Amenify Full time ₹ 12,00,000 - ₹ 36,00,000 per year

NOTE: This is an onsite night shift role
(Rotational US Shift, giving you flexibility and variety)

Job Summary:

We are seeking a dedicated and detail-oriented Operations Manager/Lead to oversee our home services operations during the night shift. The ideal candidate will be responsible for managing turnover services, handyman and pet care (dog walking), food/grocery requests, and Latchel subscription services. This role requires prior
global operations experience (US/UK/European markets)
, strong organizational skills, and the ability to deliver exceptional customer experiences while ensuring operational excellence.

Key Responsibilities:

  • Lead and manage the
    night operations team
    , including supervisors and on-ground service coordinators.
  • Oversee the end-to-end handling of home service requests during night hours, ensuring timely and high-quality delivery.
  • Manage and monitor multiple service categories:
  • Turnover Services
  • Handyman & Dog Walking Services
  • Food & Grocery Delivery
  • Latchel Subscription Services
  • Own the
    quality control process
    , ensuring all services adhere to Amenify's quality and safety standards.
  • Handle
    escalations and emergencies
    with urgency and professionalism, ensuring seamless handover to the day team when needed.
  • Track and analyze
    night shift service metrics
    , identifying operational gaps and driving process improvements.
  • Maintain
    shift-wise reporting, documentation, and data accuracy
    across service logs, dashboards, and performance trackers.
  • Train, coach, and upskill night team members to enhance efficiency, communication, and service knowledge.
  • Ensure compliance with
    internal SOPs and health & safety guidelines
    across all service categories.

Qualifications:

  • Bachelor's degree
    in Business Administration, Operations Management, Hospitality, or related field.
  • 6+ years of operations experience
    , including
    3+ years in a managerial/supervisory role
    .
  • Proven track record of managing
    global operations (US/UK/European markets preferred)
    .
  • Strong
    leadership and people management skills
    , with the ability to drive team performance.
  • Excellent
    decision-making, problem-solving, and conflict resolution skills
    .
  • Proficiency in
    operations management tools, reporting dashboards, and communication platforms
    (Slack, Excel, etc.).
  • Willingness to work
    full-time night shifts
    and independently manage critical operations.

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