Operations floor manager-logistics

3 days ago

Gurgaon, Haryana, India Skalet International Pvt Ltd Full time ₹ 5,00,000 - ₹ 15,00,000 per year

Location: Udyog Vihar, Gurugram

Shift: 6:30 PM – 3:30 AM (U.S. Hours)

Company: Skalet International Pvt. Ltd.

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About Skalet International Pvt. Ltd.

Skalet International Pvt. Ltd. is an India-based operations and recruitment hub for U.S. trucking and logistics companies.

We specialize exclusively in owner-operator recruitment, helping U.S. carriers hire qualified drivers to run under their MC authorities.

Our Gurugram office operates as a high-performance recruitment floor, handling end-to-end driver sourcing, screening, qualification, and onboarding coordination for our U.S. clients.

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Role Description

We are seeking an Operations Floor Manager to lead and oversee our night-shift recruitment floor.

This role demands a hands-on leader who thrives in a target-driven, fast-paced environment. You'll ensure recruiters hit daily and weekly performance KPIs, manage lead distribution and follow-ups, and uphold discipline, communication, and professionalism across the floor.

You will act as the bridge between recruiters, HR, and senior management, ensuring smooth operations, proper data flow, and transparent reporting. The position requires excellent people management skills, process oversight, and the ability to make quick operational decisions during U.S. hours.

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Key Responsibilities


• Supervise a team of 15–25 recruiters handling U.S. driver recruitment calls.


• Monitor daily call volume, qualified lead ratio, and conversion performance.


• Conduct daily floor huddles, assign targets, and manage real-time lead distribution.


• Ensure CRM data is accurate and updated daily.


• Review reports on qualified leads, follow-ups, and onboardings at end of shift.


• Maintain attendance, punctuality, and behavioral discipline on the floor.


• Coach underperforming recruiters, recognize top performers, and maintain motivation.


• Liaise with HR for hiring, performance reviews, and documentation.


• Coordinate with management for process improvement and recruitment campaigns.

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Qualifications & Requirements


• Experience: 5-7 years total, with at least 3 years in team handling / floor supervision (BPO, dispatch, or international process preferred).


• Strong understanding of U.S. logistics/trucking recruitment or BPO hiring process (preferred).


• Proven ability to manage a performance-driven team and meet daily metrics.


• Excellent spoken and written English communication skills.


• Tech-savvy with working knowledge of Google Sheets, CRMs, and reporting dashboards.


• Able to thrive in a night-shift environment and take quick operational decisions.

  • • Strong interpersonal, leadership, and conflict-resolution skills

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