Operations Assistant Manager|International
4 days ago
We are looking for a skilled Team Leader to join our Operations team in the International sector. The ideal candidate will have 3 to 8 years of experience in a similar role, preferably in BPO or Call Centre industry.
Roles and Responsibility
- Lead and manage a team of operations professionals to achieve business objectives.
- Develop and implement process improvements to increase efficiency and productivity.
- Collaborate with cross-functional teams to resolve operational issues and enhance customer satisfaction.
- Analyze performance metrics and provide feedback to team members for improvement.
- Ensure compliance with company policies and procedures.
- Identify and mitigate risks to ensure seamless operations.
Job Requirements
- Proven experience as a Team Leader in Operations, preferably in an international setting.
- Strong leadership and management skills with the ability to motivate and guide team members.
- Excellent communication and interpersonal skills to build strong relationships with stakeholders.
- Ability to analyze complex data and make informed decisions to drive business growth.
- Experience with process improvement initiatives and change management.
- Strong problem-solving skills to resolve operational issues efficiently.
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