Operations Intern

2 days ago

Gurgaon, Haryana, India Etherea Essentia Full time ₹ 1,44,000 - ₹ 2,88,000 per year

ABOUT ETHEREA ESSENTIA

We're Etherea Essentia, a direct-to-consumer (D2C) startup in the premium perfume space. We operate as a brand under Yanatasiddhi Pvt Ltd, and we're looking for motivated individuals to join our team. This opportunity is for those who thrive in a fast-paced startup environment and are keen to learn how a brand is truly built from the ground up. You should also be prepared for times when extra effort may be required to meet project demands. For more information about us, website: , LinkedIn: ethereaessentia/linkdein

Key Details

● Work Schedule: 6 days a week. Wednesdays will be fixed off, 9 am to 6 Pm ( 9 hours shift).

● Location: You'll need to work on-site daily at our office near Iskcon Temple, Sector 67A, Gurgaon. This is a totally offline internship; no hybrid or work-from-home options are available. Our office setup is decent, operating from a combination of two shop spaces (totaling four rooms); it's not a large corporate office. Candidates located near or in Gurgaon are preferred.

● Team Size: We currently have a team of 12-15 people.

● Stipend: Interns will receive a stipend ranging from Rs. 10,000 to 15,000 per month, depending on their performance in the final interview round.

● Full-Time CTC: For those offered a full-time role after the internship, the CTC (Cost to Company) will be in the range of Rs 2 Lakhs to Rs 2.4 Lakhs per annum

● Internship Benefits: Interns will receive an Internship Completion Certificate and a Letter of Recommendation (LOR) upon successful completion of their internship.

● Commitment: We need individuals who can give a long-term commitment to the organization. We aim to retain candidates who perform well as full-time employees. The minimum internship (probation) duration will be 6 months, Post 3 months the stipend will be revised as per the performance of the candidate. Please only apply if you are committed to joining us long-term as a full-time employee after the successful completion of your internship.

Other: Candidates must carry their own laptop.

Operations Intern – Key Responsibilities

  • Customer Service & Support: Respond promptly to customer queries, complaints, and feedback through calls, emails, and chat, ensuring a seamless experience.
  • Customer Retention & Acquisition: Build strong relationships with existing customers and assist in strategies to acquire new customers.
  • Order & Shipment Management: Monitor daily shipments, coordinate with shipping partners (Shipmozo, Shypbuddy, NimbusPost), and ensure timely deliveries.
  • Issue Resolution: Handle order discrepancies such as weight mismatches, delays, or delivery failures and escalate when necessary.
  • Reporting & Analysis: Maintain records of customer interactions, order status, and shipment issues for operational improvements.
  • Collaboration: Work closely with the sales, marketing, and operations teams to align customer service with overall business goals

Job Type: Internship

Contract length: 6 months

Pay: ₹10, ₹15,000.00 per month

Work Location: In person

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