Sales & Service Manager

3 days ago

Coimbatore, Tamil Nadu, India Shankar IAS Academy Full time US$ 80,000 - US$ 1,20,000 per year

Sales & Service Manager – Tamil Nadu | Medmall

Location:

Tamil Nadu (Primary bases: Coimbatore, Chennai, Madurai, etc.)

Role Summary:

Lead Medmall's sales and post-sales service operations across Tamil Nadu. Drive high-margin equipment sales, deliver exceptional service and AMC/CMC offerings, and cultivate strong hospital relationships to expand market share.

⸻

Key Responsibilities:

Sales Leadership

  • Develop and implement strategic sales plans to achieve monthly, quarterly, and annual targets.
  • Generate new leads in healthcare institutions via direct outreach, trade events, and digital campaigns.
  • Present product value—especially on slow-moving inventory and high-margin service bundles—to drive conversions.

Service Oversight

  • Ensure timely installations, maintenance, calibration, and servicing of medical equipment.
  • Manage biomedical technicians or partner vendors; monitor SLAs and customer satisfaction.
  • Deploy post-sale follow-ups to ensure retention and upsell — especially AMC/CMC contracts.

Customer & Relationship Management

  • Build and maintain long-term relationships with hospital decision-makers and KOLs.
  • Execute technical demonstrations and clinician education sessions — e.g. CMEs, user training.

Cross-functional Coordination

  • Collaborate with procurement to optimize stock levels and pricing strategies for clearance or bundle promotions.
  • Work with operations and finance to streamline order fulfillment, invoicing, and receivables.

Market Intelligence & Reporting

  • Analyze competitor activity, pricing trends, and feedback to inform strategy improvements.
  • Deliver weekly/monthly sales & service performance updates—non-performing SKUs, cash recovery, pipeline status, etc.

⸻

Qualifications & Skills:

  • Education: Bachelor's degree in Biomedical Engineering, Mechanical/Electrical Engineering, or related field.
  • Experience: 3–5 years in medical device equipment sales and service management, preferably with exposure to installations, hospital systems, or maintenance contracts.
  • Technical Proficiency: Familiarity with ICU/OT/AMC equipment (ventilators, monitors, pumps) is a plus.
  • Soft Skills: Excellent communication, relationship-building, negotiation, and multi-tasking capabilities.
  • Travel: Willingness to frequently travel across Tamil Nadu for client visits and service visits.

⸻

Performance Metrics:

  • Achievement of monthly/quarterly sales targets.
  • Percentage of slow-moving stock cleared via bundles or service packages.
  • AMC/CMC conversions from post-sale service interactions.
  • Customer satisfaction and turnaround time for installations/repairs.
  • Revenue generated from new accounts and repeat business.

Job Type: Full-time

Application Question(s):

  • Your Location

Education:

  • Bachelor's (Required)

Experience:

  • sales & Service: 2 years (Preferred)

Work Location: In person

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