Specialist - Change Management

JLL supports the Whole You, personally and professionally.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you've got deep experience in commercial real estate, skilled trades, and technology, or you're looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.

Specialist - Change Management OverviewWe are seeking a Specialist - Change Management to join our Work Dynamics Technologies (WDT) Operations Team. This role is a key member of our WDT Operations Center of Excellence, supporting WDT Operations Leadership, and partnering with product management, matrixed operations leaders, and cross-functional business stakeholders to drive operational quality within the organization. This role combines operational excellence and attention to detail to optimize our Work Dynamics technology portfolio and deliver exceptional business outcomes.Key ResponsibilitiesAs Specialist - Change Management for JLL, you will be a key contributor to operational excellence through data analysis, process improvement, and cross-functional support. This role focuses on translating complex operational data into actionable insights that drive efficiency and support strategic decision-making across our Work Dynamics technology portfolio. High-level themes of this role include: Data Analysis & Reporting - Analyze operational metrics, performance data, and business trends to provide insights that inform strategic and tactical decisions

Process Optimization - Identify inefficiencies in current workflows and develop solutions to streamline operations and improve operational quality

Performance Monitoring - Track KPIs, SLAs, and operational benchmarks to ensure consistent service quality and identify areas for improvement

Project Coordination - Support operational initiatives through project tracking, resource planning, and stakeholder communication

Quality Assurance - Develop and maintain operational standards, procedures, and quality control measures

Technology Utilization - Leverage business intelligence tools and operational systems to enhance data visibility and process automation

A day in the life of this role includes: Maintain and update operational procedures, ensuring documentation reflects current processes and best practices

Extract and analyze operational data from multiple systems to create performance reports

Partner with Finance and Financial Operations to support data aggregation and analysis of budgets and actual expenses

Develop and maintain organization knowledge bases and collaboration spaces

Prepare ad-hoc analysis and presentations for senior leadership on operational performance and strategic initiatives

Review and validate data integrity in operational systems, identifying and resolving discrepancies

Assist with deep-dive analysis on operational trends, usage patterns, and performance to identify improvement opportunities

Participate in cross-functional project meetings, providing data-driven recommendations and tracking project milestones

Collaborate with product teams to analyze user behavior data and provide insights on feature adoption and platform optimization

Support vendor management activities by analyzing service provider performance and contract compliance

QualificationsA bachelor's degree from an accredited institution is preferred

3+ years of relevant/professional experience related required

Strong analytical and problem-solving skills

Excellent written and verbal communication skills

Advanced proficiency in Excel is preferred

Commercial real estate industry knowledge is preferred

Strong stakeholder attention with ability to align multiple teams around common initiatives

Possess strong planning, execution, and organizational abilities to drive effectiveness and realize outcomes

If this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements below. We're interested in getting to know you and what you bring to the table

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.

About JLL –

We're JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That's why we're committed to our purpose to shape the future of real estate for a better world. We're using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.

Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we're honored to be recognized with awards for our success by organizations both globally and locally.

Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we're headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.