BPO- Team Leader

3 days ago

Kalamassery Kochi Kerala, India Primeiro Innovative Solutions Pvt Ltd Full time ₹ 3,00,000 - ₹ 4,20,000 per year

Job Description: BPO Team Leader

Location: Kalamassery

Industry: Telecommunications (Clients: Etisalat, etc.)

Working Hours: 11:00 AM to 8:00 PM

Salary: ₹25,000 - ₹35,000 (Based on Experience) + Incentives

Role Overview:

The ideal candidate will have a strong background in sales, marketing, and team management, with a focus on meeting and exceeding targets.

Key Responsibilities:

· Team Management:

o Supervise, mentor, and motivate tele callers to achieve daily, weekly, and monthly sales and service targets.

o Monitor team performance and provide regular feedback to ensure continuous improvement.

· Target Achievement:

o Strategize and implement effective plans to meet sales and marketing goals under pressure.

o Ensure team members meet individual and collective performance metrics.

· Communication & Training:

o Conduct regular team meetings to address challenges, share updates, and motivate the team.

o Train team members in product knowledge, customer handling, and effective sales techniques.

· Operational Oversight:

o Manage day-to-day operations, ensuring smooth workflow and resolving issues promptly.

o Prepare and present performance reports to management.

· Customer Focus:

o Ensure excellent customer experience while addressing queries and concerns efficiently.

Qualifications & Skills:

· Experience: 2+ years in sales, marketing, or team management in a BPO/telecommunications setting.

· Skills:

o Strong leadership and team-handling skills.

o Target-driven mind-set with the ability to perform under pressure.

o Excellent communication skills in English; fluency in Hindi is an added advantage.

o Proficient in sales techniques and customer relationship management.

o Ms excel proficiency is preferred

What We Offer:

· Competitive salary based on experience (₹25,000 - ₹30,000) + incentives.

· Opportunity to work with leading telecommunication brands.

· Professional growth in a dynamic and challenging environment.

Join our team and lead the way to success

Job Types: Full-time, Permanent

Pay: ₹30, ₹35,000.00 per month

Application Question(s):

  • Do you have at least 2 years of experience in sales, marketing, or team management within a BPO or telecom process?
  • Are you comfortable working onsite in Kalamassery from 11:00 AM to 8:00 PM?

Work Location: In person

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