Team Leader

1 day ago


Kalamassery Kochi Kerala, India LISCOM SOLUTIONS & SERVICES PVT. LTD Full time ₹ 2,40,000 - ₹ 3,60,000 per year

Seeking a skilled Team Leader with experience in managing Technical Support teams in the telecom industry. The role involves leading daily operations, guiding agents, handling escalations, and driving performance improvements.

Key Responsibilities:

* Lead and mentor Technical Support Agents.

* Manage daily operations, task allocation, and closures.

* Handle escalations and ensure timely issue resolution.

* Prepare reports and dashboards.

* Identify and resolve recurring technical issues.

* Act as Team Manager in their absence.

Requirements:

* Minimum 1 - 2 years of experience as a Team Leader in the telecom industry.

* Qualification: B.E./Diploma (CS, IT) or BCA/B.Sc. Computer Science.

Location: Kalamassery

Salary: 20K + PF & ESI

Job Types: Full-time, Permanent

Pay: ₹20,000.00 per month

Benefits:

  • Provident Fund

Application Question(s):

  • how many years of telecom experience do you have?

Experience:

  • Team Lead: 1 year (Required)

Work Location: In person


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