Associate - Customer Service Consultant

5 days ago

Hyderabad, Telangana, India Sutherland Full time ₹ 5,00,000 - ₹ 10,00,000 per year
Company Description

Sutherland is a digital transformation company focused on delivering exceptional experiences for both customers and employees. For over 37 years, we have been entrusted with caring for our clients' customers - a responsibility we believe we should earn every day. We are dedicated to making those experiences as delightful as possible - instantaneous, relevant, predictive and frictionless. As an early pioneer in robotic automation, we added to our core through steady investment and acquiring key capabilities. Our design capabilities marry human insight, design-thinking, and process engineering. To make these designs come to life as envisioned by our designers, we employ the latest in robotic automation, conversational AI techniques with a range of AI-ML enhanced products and cloud-based platforms.

We believe that the best relationships come from trust and value. We call it One Sutherland.

Job Description

Job Title: Customer Service Consultant

Roles and Responsibilities:

  • Be the primary point of contact for our Business-to-Business customers through Voice, Email & Chat.
  • Provide timely, accurate, and professional support while maintaining service-level agreements (SLAs).
  • Take full ownership of each interaction with proactive problem-solving and excellent customer service.
  • Handle sensitive issues with a positive and empathetic approach, always portraying the brand in a positive light.
  • Maintain customer records and call documentation in our systems with precision.
  • Meet performance metrics such as quality, productivity, attendance, and first-contact resolution.
  • Suggest process improvements and flag recurring customer issues through proper channels.

Skills Required:

  • Good verbal and written communication skills in English.
  • Strong customer service mindset with active email communication skills.
  • Ability to empathize with customers, manage time effectively, and work independently.
  • Basic user-level knowledge of Windows operating systems.
  • Familiarity with email etiquette and multi-channel communication (Voice, Email & Chat).
  • 0–2 years of experience (freshers welcome).

Work Location:

  • Location: Work from Office - Sutherland, 7th Floor, Divyasree Building, Lanco Hills, Manikonda, Hyderabad 500089
  • Shift: Rotational shifts-includes both day and night
  • 5 days of work, 2 day-rotational off

Additional Information:

  • A fast-paced, global work environment where your voice matters.
  • Skills for life: problem-solving, professionalism, adaptability, and communication.
  • A team that feels like family and celebrates every win—big or small.
  • A platform to grow quickly within a global MNC with learning and development opportunities.
  • Recognition and rewards as you shape your career journey.

Disclaimer

Sutherland never asks for payments or favors for job opportunities.

If you receive any suspicious request, please report it to:

[email protected]

Qualifications

High school diploma or equivalent and above

Additional Information
  • Working Location: Sutherland, 7th Floor, Divyasree Building, Lanco Hills, Manikonda, Hyderabad 500089
  • Timings: 8 Hours plus 1 Hour break, 5 days per week.
  • Perks: One way Cab facilities available (within 25 Kms of office location).

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