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Operations Analyst

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Gurgaon, Haryana, India NTT DATA, Inc. Full time ₹ 1,04,000 - ₹ 1,30,878 per year

Job Responsibilities:The incumbent may be required to perform all or a combination of the following essential functions as determined by business necessity

Resource who has strong process/business knowledge and experience with Order-to-Cash processes

Responsible for account operations tracking, process compliance activities and repeatable administrative actions with minimal coordination or ambiguity related to the process areas

Someone with analytical bent of mind who can work on providing continuous improvement ideas

Works closely with different teams like resource mgmt., revenue, finance to ensure smooth month, quarter & year end closing process

Technical Skills

Proficient with MS office suite (MS Excel, MS outlook etc)

Ability to use systems effectively for Projects/Time/Resource management and other functions

Experience with SAP and will be an added advantage

Functional Skills

Experience in at least one of the process areas Project/Time, Contracts/Invoicing/AR is preferred, Order management and master data management will be preferred

Resource who has strong process/Business knowledge and experience with Order-to-Cash process

Conducting UAT and securing Sign Offs for new requirements under supervision of Technical team/Lead

Preferred Operations or Back-office Support Services background

Strong communication (verbal and written) & analytical skills and the ability to understand complex business problems and propose solutions.

Management Skills

Self-managed individual who can effectively organize and manage activities, drive attention to detail, ensure quality of deliverables and optimize results

Flexible to business requirements

Coordinate with internal resources and stakeholders for the flawless execution of work

Effectively communicating your insights and plans to cross-functional team members and management

Monitoring deliverables and ensuring timely completion of change requests/requirements

Maintaining SLAs and resolving issues within SLA