Customer Success Specialist

1 week ago

HSR Layout Bengaluru Karnataka, India The survival Run Full time ₹ 4,86,633 per year

About the Role:

We are looking for a proactive and people-oriented Customer Success Specialist to ensure our clients and participants have a smooth, satisfying experience with our brand. You'll be the go-to person for onboarding, support, follow-ups, and retention — playing a key role in building loyalty and long-term engagement.

This is an ideal role for someone who enjoys helping others, has great communication skills, and is passionate about customer satisfaction.

Key Responsibilities:

  • Welcome and onboard new clients, participants, or customers
  • Guide them through the product/service/event process (registrations, access, next steps)
  • Resolve queries and issues efficiently via phone, chat, or email
  • Monitor customer activity and engagement post-sale or post-event
  • Collect feedback and work with internal teams to improve experiences
  • Maintain customer records, conversations, and status updates in CRM or database
  • Build long-term relationships and ensure high satisfaction and retention

Requirements:

  • 1–3 years of experience in customer service, client success, or account management
  • Excellent written and verbal communication skills
  • Strong interpersonal and problem-solving abilities
  • Ability to multitask and stay organized under pressure
  • Familiarity with tools like CRM software, WhatsApp, Google Sheets/Docs
  • A positive, solution-focused attitude

Preferred Skills:

  • Experience in events, SaaS, e-commerce, or service-based companies
  • Fluency in multiple languages (regional or international)
  • Comfortable with remote customer support (phone, chat, email)

What We Offer:

  • Competitive salary + bonuses for performance
  • Supportive and collaborative work culture
  • Learning & development opportunities
  • Work experience with a fast-growing and exciting brand
  • Recognition for your work and impact

Job Type: Full-time

Pay: ₹18, ₹40,544.40 per month

Work Location: In person

Expected Start Date: 18/08/2025

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