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Regional Service Manager
2 weeks ago
Join the Electric Revolution Regional Service Head – 2W EV Post-Sales & Service Location: Multiple Cities in India | Full-time About Ola Electric
At Ola Electric, we're driving the future of mobility with cutting-edge electric vehicles and sustainable energy solutions. As India's leading EV brand, we're committed to delivering exceptional customer experiences and redefining post-sales service standards. Your Mission
As the Regional Service Head, you'll lead the end-to-end post-sales service operations for Ola's 2Wheeler EV portfolio, ensuring superior customer satisfaction, operational excellence, and seamless service network growth. Key Responsibilities
- Service Operations Leadership: Oversee regional service centers, workshops, and mobile service units, ensuring high uptime, quality repairs, and compliance with Ola's service standards.
- Customer Experience: Drive NPS (Net Promoter Score) improvement by resolving escalations, reducing turnaround time (TAT), and implementing customer-centric initiatives.
- Team Management: Lead, mentor, and scale a high-performing team of service managers, technicians, and support staff.
- Supply Chain & Spares: Optimize spare parts inventory, reduce warranty costs, and ensure 100% availability of critical components.
- Process Innovation: Implement digital tools, predictive maintenance, and AI-driven diagnostics to enhance efficiency.
- Stakeholder Collaboration: Work with Product, Quality, and Sales teams to relay field insights and improve vehicle reliability.
Ideal Candidate
- 12+ years in automotive post-sales/service operations, with 3+ years in EV/2Wheeler segment (preferred).
- Proven track record of managing large service networks (dealerships, ASCs, or OEM workshops).
- Strong grasp of EV diagnostics, warranty management, and technical training.
- Data-driven mindset with expertise in KPIs like MTTR (Mean Time to Repair), NPS, and Cost per Repair.
- Exceptional leadership skills with the ability to thrive in a fast-paced, ambiguous environment.
Why Join Us?
- Impact: Shape the future of EV servicing in India.
- Growth: Accelerate your career with India's fastest-growing EV company.
- Culture: Collaborative, innovative, and customer-obsessed.
Apply Now If you're passionate about EVs and ready to lead a transformative service ecosystem, DM us.
