Supervisor - Customer Service

Ansell is a leading global provider of protection solutions. Our company designs, develops and manufactures a wide range of protection solutions that meet the ever-changing needs and demands of our markets and industries. Protection is our primary concern as millions of people around the world depend on Ansell in their professional and personal lives.

Our vision is to create a world where people can enjoy optimal protection against the risk they are exposed to. Whether at work or during their leisure time, people require the right protection for the right application. After all, what better guarantee is there than increased safety, security and productivity than through adequate protection.

Why Ansell?

At Ansell, we stay two steps ahead of workplace risk to deliver innovative safety solutions that enhance people's quality of life. As a global leader in protection solutions, we design and develop a wide range of products including gloves, clothing, and other protective gear, to keep workers safe and productive across industrial, medical, and consumer applications.

Discover more about our company, our people, and our values by visiting us at Ansell

Ansell is looking for a Customer Service Representative to join our team in Navi Mumbai (HO).

In this position you will play a vital role in Customer Service function to provide maximum customer satisfaction by efficiently managing\:

- the customer portfolio of his/her business or region

- all internal customer service-related processes in close cooperation with his/her internal customers like Sales, Logistics, Marketing, Credit & Control and Master Data.

What benefits and opportunities does Ansell offer?

• Competitive compensation, including a performance-based annual incentives.

• Flexible and hybrid working.

• A culture of belonging and inclusion, collaboration thrives, and everyone feels seen, heard, and empowered—across our global community.

• Ansell University programs to develop professional and interpersonal skills.

• Opportunities to advance and grow within the company.

• Insurances – Medical and Term Life.

What your role will be?

Collaborating with our cross functional teams, and reporting to the Senior Supervisor - CS you will have the opportunity to:

• Ensure timely delivery of correct product to his/her customers, manage back-order situations, and propose alternative solutions where possible.

• Monitor the price and contract management process by keeping the overview of the prices active for his/her customers and ensure that they are correctly registered into the system.

• Manage all issues related to pricing errors in liaison with the Credit & Control department and the sales team, follow up for outstanding customer orders and proactively provide customers as well as sales team with an updated reports like open order status, shipments and backorders as required.

• Ensure effective Order Management in ERP system.

• Identify problems and report them to Team lead and deliver assigned KPIs, identify failures' root cause; implement corrective action with Team Lead.

What will you bring to Ansell?

· Demonstrated knowledge/ experience in Order Management, Handling Customer issue, Stakeholder management and knowledge of ERP.

· Proven record of handling customer complaints effectively, ensuring timely order processing and creating error proof reports for sales team.

· Know-how to book orders, handling complaints, preparing various reports, and handling ERP.

· Knowledge of Oracle ERP a plus

· Languages in English, Hindi, and local language (Fluency)

· Strong alignment with Ansell Values\:

Whatever you do, take PRIDE:

o    Passion

o    Reliable

o    Integrity

o    Deliver

o    Empowerment

EEO Statement

Ansell is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee based on race, color, religion, creed, national origin or ancestry, sex, age, physical or mental disability, veteran or military status, genetic information, marital status, parental status or any other legally recognized protected basis under federal, state, or local law. The information collected by this application is solely to determine suitability for employment, verify identity, and maintain employment statistics on applicants.

Our Commitment to Belonging and Inclusion

Ansell's vision is about creating safe spaces where all perspectives are valued alongside individual contributions.

When we say that everyone deserves to belong, feel included and empowered at work, it's not just words. We want applicants to know that we endeavor to create an inclusive environment that will consider all, regardless of age, gender, background, disability, veteran status, or experience alone It's what drives Ansell as an organization towards a workforce that reflects the communities in which we operate, it's what drives us to serve our customers and stakeholders with pride, and it's what differentiates Ansell.

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