Senior Customer Care Executive

6 days ago


Navi Mumbai, Maharashtra, India Tech Mahindra Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Roles and Responsibilities

  • Handle customer queries via phone calls, emails, and chats to resolve their concerns in a timely and professional manner.
  • Identify opportunities to upsell/cross-sell relevant products/services based on customer needs.
  • Provide accurate information on products/services offered by the company to customers.
  • Maintain records of all interactions with customers using CRM software (Zoho).
  • Escalate complex issues to senior team members or supervisors when necessary.


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