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Customer Support Executive

2 weeks ago

Noida, Uttar Pradesh, India Ocube Services Full time ₹ 3,60,000 - ₹ 4,40,000 per year

Job description

Roles And Responsibilities-

1. Analyze and solve customer queries through calls.

2. Assist execution and implementation of process improvements in the CRM team in consultation.

3. Improve the Customers Experience with the Client Services by ensuring that the Customers Issues are attended promptly and all their concerns are resolved immediately.

4. Ensure that all the Company Policies and procedures, code of conduct and regulatory guidelines are strictly complied to while servicing the customers.

5. Suggest effective ways through which the Client can promote its products and services and increase customer satisfaction.

6. Provide splendid customer services to customers in a friendly and courteous manner at all times.

7. Have sufficient knowledge about the products and services and respond to all inquiries accordingly.

8. Think creatively and make innovative suggestions that improve operational efficiency, effectiveness, internal controls or customer service.

Required Candidate Profile-

1. Should possess excellent verbal and written communication skills.

2. Should be customer oriented and team

3. Freshers/Experienced can apply(0-3 yrs).

4. Work Location: Ocube,H33 Noida Sector-63

5 Candidates should be okay with the Work from Office role.

6. Should be comfortable with night shifts.

7. UG/Graduate/PG can apply

8.6 Days Working

Salary Range- 3.5 LPA to 4 LPA + Variables based on performance

Working Model : 24*7 (work from Office)

Location : Noida Sector 63

Please whatsapp your resume to Riya for further details