Incident Manager

5 days ago


Noida, Uttar Pradesh, India PureSoftware Pvt Ltd Full time ₹ 5,00,000 - ₹ 15,00,000 per year
  • 6-8 years of experience in a similar operations function within a high availability (HA), 24x7, mission critical operations environment
  • Experience with Jira, Confluence and Service Now
  • Knowledge of incident analysis practices
  • System administration experience on both Linux and Windows servers
  • Experience administering Server Infrastructure & instances, and network infrastructure (switches, routers, firewalls, etc.)
  • Experience creating and maintaining Operational Reports
  • Experience in a similar operations function within a high availability (HA), 24x7, mission critical operations environment.
  • Bachelor s degree in computer science or a related technology field or equivalent experience
  • Superior verbal and written communications skills, including leading phone meetings related to mission-critical incident triage
  • Ability to participate in an on-call rotation for the Incident Commander role including off-hours and weekends
  • Must be process-oriented, energetic and an analytical thinker
  • Extensive experience in troubleshooting operating-system and application-level problems
  • Solid understanding of ITIL Methodology , Incident management process and workflow, Change and Release Management, infrastructure services, with exposure to Linux and Windows Servers
  • Understanding of concepts and technologies such as, but not limited to: cloud computing, server clusters, high availability network configurations, DNS, SMTP, NTP, NAS, HTTP, Storage  technologies (SAN, NAS, Block Storage, Object Storage) and Database concepts.
  • Able to assimilate knowledge of new systems quickly and be adaptable

Roles and Responsibilities

  • 6-8 years of experience in a similar operations function within a high availability (HA), 24x7, mission critical operations environment
  • Experience with Jira, Confluence and Service Now
  • Knowledge of incident analysis practices
  • System administration experience on both Linux and Windows servers
  • Experience administering Server Infrastructure & instances, and network infrastructure (switches, routers, firewalls, etc.)
  • Experience creating and maintaining Operational Reports
  • Experience in a similar operations function within a high availability (HA), 24x7, mission critical operations environment.
  • Bachelor s degree in computer science or a related technology field or equivalent experience
  • Superior verbal and written communications skills, including leading phone meetings related to mission-critical incident triage
  • Ability to participate in an on-call rotation for the Incident Commander role including off-hours and weekends
  • Must be process-oriented, energetic and an analytical thinker
  • Extensive experience in troubleshooting operating-system and application-level problems
  • Solid understanding of ITIL Methodology , Incident management process and workflow, Change and Release Management, infrastructure services, with exposure to Linux and Windows Servers
  • Understanding of concepts and technologies such as, but not limited to: cloud computing, server clusters, high availability network configurations, DNS, SMTP, NTP, NAS, HTTP, Storage  technologies (SAN, NAS, Block Storage, Object Storage) and Database concepts.
  • Able to assimilate knowledge of new systems quickly and be adaptable


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