Assistant Manager
3 days ago
Basic FunctionTroubleshoot and resolve issues for Digital Services. This includesAble to provide support across different shifts in 24x7 support ;environment.SOP based troubleshooting on Alert and Incidents and issues escalated from Service desk teamUnderstand what the more difficult and time-consuming problems are and escalate them to cross function L2/L3 teams as quickly as possible.Identify Areas of improvement by analyzing ticket trend. ;ReportsMaintaining Production Issues Tracking spreadsheetGenerate reports as defined on regular basisGenerate adhoc reports as requested ;OthersAnticipate future needs based on current usage and make recommendations for the sameReview daily reports and recommend changes based on trendsInterface with the Application Development team / Database Team to help address, define and resolve problems as they occurAcknowledge and communicate reported issuesEscalate issues based on urgency and business impactEssential FunctionsHandle P1/P2 outages as Incident Manager and participate in problem management by coordinating with L2/L3 teamsEstablish governance between L2/L3 teams, account managers, area/regional managers to understand and prioritize business needAble to answer call and understand user requirement to provide a good customer service over phoneAbility to operate at all levels within the organization and cross functionally within multiple client organizationsAbility to troubleshoot issues that may cross functional area boundaries, i.e. database, storage, system, and networkAcknowledge, resolve and/or escalates issues in a timely fashionStrictly adhere to defined SLAsUnderstand business requirements for customer base and be able to translate them into technical requirementsEnsure the highest levels of customer satisfactionSpecific areas of responsibilities include: Self driven towards evaluating advanced technologies & recommending the right solutionsKPI / SLA tracking for Team
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Relationship Manager
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Noida, Uttar Pradesh, India Realty Assistant Full time ₹ 9,00,000 - ₹ 12,00,000 per yearCompany DescriptionRealty Assistant is one of India's fastest-growing real estate advisors, trusted by over 30,000 clients. With presence in 14 Indian cities and five global markets, and partnerships with 350+ top developers, we turn aspirations into assets. We provide end-to-end real estate services that go beyond transactions, including property discovery,...
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Performance Marketing Manager
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Noida, Uttar Pradesh, India Realty Assistant Full time ₹ 9,00,000 - ₹ 12,00,000 per yearCompany DescriptionAt Realty Assistant, we redefine the real estate experience by turning dreams into reality and building trust at every step. We empower individuals and businesses across India and beyond by providing seamless solutions for property discovery, investment, and leasing. With a presence in 14 Indian cities and 4 global markets (US, Canada,...
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Noida, Uttar Pradesh, India Realty Assistant Full time ₹ 2,00,000 - ₹ 8,00,000 per yearCompany DescriptionRealty Assistant is one of India's fastest-growing real estate advisors, trusted by over 30,000 clients. With a presence across 14 Indian cities and five global markets, and partnerships with 350+ top developers, we turn aspirations into assets. We provide end-to-end real estate services, including property discovery, real estate...
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QuickBooks Online Expert
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Noida, Uttar Pradesh, India Virtual Assistant Pvt Ltd Full time ₹ 45,000 per yearImmediate joiners requiredAbout the RoleWe are seeking a highly skilled QuickBooks Online Expert to manage and optimize our accounting processes for our US client. The ideal candidate will have strong experience in invoicing, reconciliations, accounts payable (AP), accounts receivable (AR), and financial reporting, combined with excellent communication...
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Assistant Manager
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Noida, Uttar Pradesh, India B2kart Full time ₹ 9,00,000 - ₹ 12,00,000 per yearCompany DescriptionWe suggest you enter details here.Role DescriptionThis is a full-time, on-site role for an Assistant Manager located in Noida. The Assistant Manager will oversee day-to-day operations, manage team performance, and ensure that goals and objectives are met. Responsibilities include monitoring staff, conducting performance evaluations, and...
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Assistant Manager
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