Incident Management Analyst

1 day ago

Noida, Uttar Pradesh, India Kyndryl Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Youre good at what you do and possess the required experience to prove it. However, equally as important – you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused – someone who prioritizes customer success in their work. And finally, you're open and borderless – naturally inclusive in how you work with others.

Required Technical and Professional Experience

  • Having 3+ Years of experience in Incident management
  • Manage all major incidents (Sev1, Sev2) and urgent/on-demand Sev3 incidents in a 24x7 centralized desk.
  • Receive and log incidents via phone, email, and web in SNOW Portal.
  • Perform initial assessment, categorization, and prioritization using the Call Logging Template (CLT).
  • Lead and facilitate incident calls with full ownership until resolution.
  • Conduct initial discovery and provide preliminary support before engaging domain SMEs.
  • Assign incidents to appropriate resolution groups and drive closure.
  • Initiate bridges and release notifications with meaningful progress updates.
  • Keep internal and external stakeholders informed throughout the incident lifecycle.
  • Escalate unresolved incidents per escalation procedures approved by CUSTOMER SPOC.
  • Maintain and update the MIM portal with all relevant incident information.
  • Ensure incidents are not closed until fully resolved and approved by CUSTOMER.
  • Conduct quarterly reviews and audits of processes, roles, and documentation.
  • Maintain daily trackers for P1/P2 incidents and bridge adherence.
  • Publish weekly and monthly dashboards with insightful analysis.
  • Follow up for RCA post-incident closure for CUSTOMER-dependent P1 incidents.
  • Organize monthly cross-skill training with domain teams.
  • Maintain and reconcile escalation matrices and notification distribution lists

Preferred Technical and Professional Experience

  • In depth knowledge of Amazon cloud hosting architecture with experience with AWS and Azure is a bonus
  • Exceptional judgment and decision-making abilities
  • Familiar with a variety of IT concepts, practices, and procedures
  • Knowledge of design techniques, tools, and principals involved in production of precision technical plans, blueprints, drawings, and models
  • Logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems
  • Strong analytical and problem-solving skills with high attention to detail

  • Incident Manager

    5 days ago

    Noida, Uttar Pradesh, India Coforge Full time

    Job Description- Facilitate the Major Incident Bridge by engaging all relevant Resolver Groups and maintaining discussions till the Major incident is resolved- Informing the key stakeholders on the status of the Major incident and after getting the confirmed service restoration.- Coordinating with the respective SMEs for speedy resolution of the Major...

  • Incident Manager

    6 days ago

    Noida, Uttar Pradesh, India beBeeincident Full time ₹ 9,00,000 - ₹ 12,00,000

    Job Title: Critical Incident Resolution SpecialistThe ideal candidate will possess a strong ability to analyze and resolve complex critical incidents, ensuring minimal disruption to our operations.Analyzing and resolving complex critical incidents in accordance with established procedures.Collaborating with cross-functional teams to identify root causes of...

  • Incident Manager

    1 day ago

    Noida, Uttar Pradesh, India PureSoftware Pvt Ltd Full time ₹ 15,00,000 - ₹ 20,00,000 per year

    6-8 years of experience in a similar operations function within a high availability (HA), 24x7, mission critical operations environmentExperience with Jira, Confluence and Service NowKnowledge of incident analysis practicesSystem administration experience on both Linux and Windows serversExperience administering Server Infrastructure & instances, and network...

  • Incident Manager

    1 week ago

    Noida, Uttar Pradesh, India Kyndryl Full time ₹ 90,00,000 - ₹ 1,20,00,000 per year

    Who We AreAt Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.The RoleAre you...

  • Incident Management Coordinator

    4 weeks ago

    Noida, Uttar Pradesh, India TECEZE Full time

    Job Title:Incident Management Coordinator – L1Department:IT Operations / Service DeskReports To:Incident Manager or IT Operations LeadLocation:Remote/HybridRole Purpose:The Incident Management Coordinator (L1) is responsible for monitoring, logging, categorizing, and prioritizing incidents in alignment with the ITIL framework. This role acts as the first...

  • Incident Management Specialist

    1 day ago

    Noida, Uttar Pradesh, India Innova ESI Full time ₹ 1,04,000 - ₹ 1,30,878 per year

    Role : Incident ManagerExperience:5 Year+Location : Noida Sector-135Job Description:Manage all major incidents (Sev1, Sev2) and urgent/on-demand Sev3 incidents in a 24x7 centralized desk.Receive and log incidents via phone, email, and web in SNOW Portal.Perform initial assessment, categorization, and prioritization using the Call Logging Template (CLT).Lead...

  • Incident Manager Senior Specialist

    3 weeks ago

    Noida, Uttar Pradesh, India NTT DATA Full time

    Req ID 291351NTT DATA Services strives to hire exceptional innovative and passionate individuals who want to grow with us If you want to be part of an inclusive adaptable and forward-thinking organization apply now We are currently seeking a Incident Manager Senior Specialist to join our team in Noida Uttar Pradesh IN-UP India IN We are currently...

  • Incident Coordinator

    1 week ago

    Noida, Uttar Pradesh, India TECEZE Full time

    Job Title : Incident Coordinator (L1)Location: Genpact Site (Global Locations)Shift : 24x7 Rotational ShiftsExperience: 1-3 yearsRole Overview:We are seeking a highly motivated and detail-oriented Incident Coordinator (L1) to join our IT operations team. The ideal candidate will be responsible for end-to-end incident coordination, alert monitoring, ticket...

  • Incident Coordinator

    2 weeks ago

    Noida, Uttar Pradesh, India TECEZE Full time

    Job Title : Incident Coordinator (L1) Location: Genpact Site (Global Locations) Shift : 24x7 Rotational Shifts Experience: 1-3 years Role Overview: We are seeking a highly motivated and detail-oriented Incident Coordinator (L1) to join our IT operations team. The ideal candidate will be responsible for end-to-end incident coordination, alert monitoring,...

  • Incident Coordinator

    3 days ago

    Noida, Uttar Pradesh, India TECEZE Full time

    Job Title: Incident Coordinator (L1)Location: Genpact Site (Global Locations) Shift: 24x7 Rotational ShiftsExperience:1-3 yearsRole Overview:We are seeking a highly motivated and detail-oriented Incident Coordinator (L1) to join our IT operations team. The ideal candidate will be responsible for end-to-end incident coordination, alert monitoring, ticket...