
Incident Management Analyst
1 day ago
Youre good at what you do and possess the required experience to prove it. However, equally as important – you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused – someone who prioritizes customer success in their work. And finally, you're open and borderless – naturally inclusive in how you work with others.
Required Technical and Professional Experience
- Having 3+ Years of experience in Incident management
- Manage all major incidents (Sev1, Sev2) and urgent/on-demand Sev3 incidents in a 24x7 centralized desk.
- Receive and log incidents via phone, email, and web in SNOW Portal.
- Perform initial assessment, categorization, and prioritization using the Call Logging Template (CLT).
- Lead and facilitate incident calls with full ownership until resolution.
- Conduct initial discovery and provide preliminary support before engaging domain SMEs.
- Assign incidents to appropriate resolution groups and drive closure.
- Initiate bridges and release notifications with meaningful progress updates.
- Keep internal and external stakeholders informed throughout the incident lifecycle.
- Escalate unresolved incidents per escalation procedures approved by CUSTOMER SPOC.
- Maintain and update the MIM portal with all relevant incident information.
- Ensure incidents are not closed until fully resolved and approved by CUSTOMER.
- Conduct quarterly reviews and audits of processes, roles, and documentation.
- Maintain daily trackers for P1/P2 incidents and bridge adherence.
- Publish weekly and monthly dashboards with insightful analysis.
- Follow up for RCA post-incident closure for CUSTOMER-dependent P1 incidents.
- Organize monthly cross-skill training with domain teams.
- Maintain and reconcile escalation matrices and notification distribution lists
Preferred Technical and Professional Experience
- In depth knowledge of Amazon cloud hosting architecture with experience with AWS and Azure is a bonus
- Exceptional judgment and decision-making abilities
- Familiar with a variety of IT concepts, practices, and procedures
- Knowledge of design techniques, tools, and principals involved in production of precision technical plans, blueprints, drawings, and models
- Logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems
- Strong analytical and problem-solving skills with high attention to detail
-
Incident Manager
4 weeks ago
Noida, Uttar Pradesh, India Coforge Full timeJob Description- Facilitate the Major Incident Bridge by engaging all relevant Resolver Groups and maintaining discussions till the Major incident is resolved- Informing the key stakeholders on the status of the Major incident and after getting the confirmed service restoration.- Coordinating with the respective SMEs for speedy resolution of the Major...
-
Incident Manager
3 weeks ago
Noida, Uttar Pradesh, India NTT DATA Full timeReq ID 292681NTT DATA Services strives to hire exceptional innovative and passionate individuals who want to grow with us If you want to be part of an inclusive adaptable and forward-thinking organization apply now We are currently seeking a Incident Manager to join our team in Noida Uttar Pradesh IN-UP India IN What you will do Prioritizes and...
-
Incident Manager
1 day ago
Noida, Uttar Pradesh, India PureSoftware Pvt Ltd Full time ₹ 5,00,000 - ₹ 15,00,000 per year6-8 years of experience in a similar operations function within a high availability (HA), 24x7, mission critical operations environmentExperience with Jira, Confluence and Service NowKnowledge of incident analysis practicesSystem administration experience on both Linux and Windows serversExperience administering Server Infrastructure & instances, and network...
-
Incident Management Specialist
2 days ago
Noida, Uttar Pradesh, India Innova ESI Full time ₹ 6,00,000 - ₹ 12,00,000 per yearRole : Incident ManagerExperience:5 Year+Location : Noida Sector-135Job Description:Manage all major incidents (Sev1, Sev2) and urgent/on-demand Sev3 incidents in a 24x7 centralized desk.Receive and log incidents via phone, email, and web in SNOW Portal.Perform initial assessment, categorization, and prioritization using the Call Logging Template (CLT).Lead...
-
Incident Coordinator
4 weeks ago
Noida, Uttar Pradesh, India TECEZE Full timeJob Title: Incident Coordinator (L1)Location: Genpact Site (Global Locations) Shift: 24x7 Rotational ShiftsExperience:1-3 yearsRole Overview:We are seeking a highly motivated and detail-oriented Incident Coordinator (L1) to join our IT operations team. The ideal candidate will be responsible for end-to-end incident coordination, alert monitoring, ticket...
-
IT Service
6 days ago
Noida, Uttar Pradesh, India Global Payments Inc. Full time ₹ 2,50,000 - ₹ 7,50,000 per yearEvery day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing...
-
Job Posting: SOC Analyst
4 weeks ago
Noida, Uttar Pradesh, India Sanganan IT Solutions Pvt Ltd. Full timeJob DescriptionCompany DescriptionAt Sanganan IT Solutions Pvt Ltd., our mission is to harness cutting-edge technologies to enhance efficiency for knowledge workers within organizations. By connecting people to the right information at the right time, we help businesses make well-informed decisions swiftly. Located in Noida, India, we merge offshore...
-
Job Posting: SOC Analyst
1 day ago
Noida, Uttar Pradesh, India Sanganan IT Solutions Pvt Ltd. Full time ₹ 5,00,000 - ₹ 12,00,000 per yearCompany DescriptionAt Sanganan IT Solutions Pvt Ltd., our mission is to harness cutting-edge technologies to enhance efficiency for knowledge workers within organizations. By connecting people to the right information at the right time, we help businesses make well-informed decisions swiftly. Located in Noida, India, we merge offshore cost-efficiency with...
-
SOC Analyst I EDR CrowdStrike
1 week ago
Noida, Uttar Pradesh, India Net Connect Full time ₹ 9,00,000 - ₹ 12,00,000 per yearAbout the RoleAs a SOC Analyst I EDR at NCG, you will play a pivotal role in safeguarding our digital assets and ensuring the integrity of our information systems. Your expertise in monitoring and responding to security incidents will directly contribute to the overall success of our organization by mitigating risks and enhancing our security posture. You...
-
SOC Manager
3 weeks ago
Noida, Uttar Pradesh, India Skillmine Technology Full timeJob DescriptionThe SOC Manager will oversee the Security Operations Center team, ensuring the effective monitoring and response to security incidents. This role requires a strategic leader who can enhance the organization's security posture and mentor junior analysts.RESPONSIBILITIES- Lead and manage the Security Operations Center (SOC) team to ensure...