Incident Management Specialist

Job Description- Facilitate the Major Incident Bridge by engaging all relevant Resolver Groups and maintaining discussions till the Major incident is resolved- Informing the key stakeholders on the status of the Major incident and after getting the confirmed service restoration.- Coordinating with the respective SMEs for speedy resolution of the Major...

Req ID 292681NTT DATA Services strives to hire exceptional innovative and passionate individuals who want to grow with us If you want to be part of an inclusive adaptable and forward-thinking organization apply now We are currently seeking a Incident Manager to join our team in Noida Uttar Pradesh IN-UP India IN What you will do Prioritizes and...

Job Summary:We are seeking a skilled Incident Management Specialist to join our team. As an Assistant Engineer, you will be responsible for managing incidents raised through the ticketing tool or customer requests.Key Responsibilities:Manage and resolve equipment-related problems in collaboration with onsite engineersWork with ISPs and third-party vendors to...

6-8 years of experience in a similar operations function within a high availability (HA), 24x7, mission critical operations environmentExperience with Jira, Confluence and Service NowKnowledge of incident analysis practicesSystem administration experience on both Linux and Windows serversExperience administering Server Infrastructure & instances, and network...

Youre good at what you do and possess the required experience to prove it. However, equally as important – you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused – someone who prioritizes customer success in their work. And finally, you're open and borderless – naturally inclusive in how you...

We are seeking a detail-oriented professional to join our IT operations team as an Incident Coordinator. The ideal candidate will be responsible for end-to-end incident coordination, alert monitoring, ticket management, and cross-team communication to ensure timely and effective issue resolution in a global 24x7 support environment.

Level : - L3Job Role : -Manage all major incidents (Sev1, Sev2) and urgent/on-demand Sev3 incidents in a 24x7 centralized desk.Receive and log incidents via phone, email, and web in SNOW Portal.Perform initial assessment, categorization, and prioritization using the Call Logging Template (CLT).Lead and facilitate incident calls with full ownership until...

Job TitleIncident ManagerJob DescriptionOur organization is seeking an Incident Manager to facilitate the Major Incident Bridge by engaging all relevant Resolver Groups and maintaining discussions until the Major incident is resolved. The ideal candidate will be responsible for informing key stakeholders on the status of the Major incident and after getting...

Job Title : Incident Coordinator (L1) Location: Genpact Site (Global Locations) Shift : 24x7 Rotational Shifts Experience: 1-3 years Role Overview: We are seeking a highly motivated and detail-oriented Incident Coordinator (L1) to join our IT operations team. The ideal candidate will be responsible for end-to-end incident coordination, alert monitoring,...

Job Title: Incident Coordinator (L1)Location: Genpact Site (Global Locations) Shift: 24x7 Rotational ShiftsExperience:1-3 yearsRole Overview:We are seeking a highly motivated and detail-oriented Incident Coordinator (L1) to join our IT operations team. The ideal candidate will be responsible for end-to-end incident coordination, alert monitoring, ticket...