Incident Coordinator

7 days ago

Noida, Uttar Pradesh, India TECEZE Full time ₹ 4,00,000 - ₹ 8,00,000 per year

Job Title:
Incident Coordinator

Location:
Noida

Experience:
1-2 years

Employment Type:
Full-time | Immediate Joiner

Job Summary:

We are seeking a proactive and detail-oriented
Incident Coordinator
to join our IT Operations team in Noida. The ideal candidate will be responsible for monitoring alerts, managing incident tickets, coordinating with technical teams and service providers, and ensuring smooth communication throughout the incident lifecycle. This role demands strong organizational, communication, and multitasking skills to maintain service continuity and meet defined SLAs.

Key Responsibilities:

  • Monitor system alerts and ensure timely
    ticket logging
    for all incidents.
  • Collect and share logs with L2/Incident Management teams as per defined
    SOPs
    .
  • Manage incident tickets throughout their lifecycle — including updates, note logging, and closure.
  • Coordinate and follow up with
    cross-functional teams
    to track progress and obtain status updates.
  • Log tickets with
    service providers
    and facilitate communication for quick resolution.
  • Facilitate conference bridges
    with all relevant stakeholders during major incidents.
  • Raise
    Change Requests
    following approved templates and processes.
  • Align and coordinate with
    ISPs/OEMs
    and manage field engineer access approvals (Data Centre Leads, Site Leads, Logistics).
  • Manage
    RMA (Return Material Authorization)
    — coordinate arrival and return logistics.
  • Execute
    Service Requests (SRs)
    as per SOP guidelines.
  • Extract and share operational and incident reports with relevant teams.

Qualifications & Skills:

  • Education:
  • Technical Graduate OR
  • 3-Year Diploma in Electronics & Telecommunication / Computer Engineering OR
  • Graduate with 1–2 years of experience in IT Support Coordination (ITES/BPO environment preferred).
  • Certifications:
  • ITIL v3 or v4 Foundation (Trained/Certified preferred).
  • Skills Required:
  • Good understanding of
    Incident Management
    processes and ITIL framework.
  • Strong communication, coordination, and analytical skills.
  • Familiarity with
    ticketing tools and monitoring systems
    .
  • Ability to handle multiple incidents and coordinate efficiently under pressure.

  • Executive Incident Management

    4 days ago

    Noida, Uttar Pradesh, India Ienergizer Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    GreetingsiEnergizer is Hiring for Executive Incident ManagementJob Criteria: -Agree to work in 24 x 7 environment.Responsible for communicating the Incident to all required Stakeholders.Point of contact for all Sev 3 (potential Major), Sev 2, Sev 1 Incidents / Critical Situations.Supplement the Operations Managers in ensuring the required technical and...

  • Service Management

    4 days ago

    Noida, Uttar Pradesh, India SOFTENGER Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Job Profile :Service ManagementJob Location :NoidaExperience Required :1-3 yrsJob Description :We are seeking a dedicated Service Management Engineer (L1). The ideal candidate will have a strong understanding of ITIL frameworks and hands-on experience with ITSM tools such as ServiceNow or Jira. He will be responsible for managing incident, problem, and...

  • Fire Safety Manager

    5 days ago

    Noida, Uttar Pradesh, India CBRE Full time ₹ 8,00,000 - ₹ 24,00,000 per year

    Role - Fire & Safety ManagerResponsibilitiesThe Fire Safety Manager is responsible for ensuring comprehensive fire safety planning, compliance, and emergency preparedness across the building premises. This role involves strategic oversight, risk mitigation, stakeholder coordination, and continuous improvement of fire safety standards.Planning & Strategy...

  • Helpdesk Senior Associate-Technical support

    2 weeks ago

    Noida, Uttar Pradesh, India NTT DATA Full time ₹ 4,00,000 - ₹ 8,00,000 per year

    Min 2-3 years of relevant experience in a technical support role & 12 months on the current grade Working Knowledge of Operating Systems such as Windows 7 & 10 Knowledge of identifying and troubleshooting issues related to System Configuration, Software & COTS applications Working knowledge of MS Office suite & Skype for business Fair understanding of ITIL...

  • IT Operation

    1 week ago

    Noida, Uttar Pradesh, India Live Connections Full time ₹ 4,00,000 - ₹ 8,00,000 per year

    IT Operations Engineer managing incidents, problems, and service requests in ServiceNow. Handles shift operations, vendor coordination, SLA compliance, and VIP support. Ensures timely issue resolution, reporting, and adherence to ITSM standards

  • SOC (Cyber Security) - L2

    5 days ago

    Noida, Uttar Pradesh, India Sanganan IT Solutions Pvt Ltd. Full time ₹ 12,00,000 - ₹ 24,00,000 per year

    SOC Analyst L2Job Title:Level 2 Senior Security Operations Center (SOC) AnalystJob Location:WORK FROM NOIDA OFFICE, PLEASE DON'T APPLY IF YOU ARE LOOKING FOR HYBRID OR WORK FROM HOMEShort notice period or immediate joiners are preferred.Job Overview:As a Senior SOC Engineer, you will play a pivotal role in enhancing the organization's cybersecurity...

  • sre

    2 weeks ago

    Noida, Uttar Pradesh, India PureSoftware Pvt Ltd Full time

    Proactive monitoring and management of business critical 24x7 real-time. Where required to rectify issues in a timely fashion to restore application functionality.Ensure incidents are correctly processed, assessing business and technical impact and severity.Taking ownership of application incidents and ensuring that they are resolved, this includes retaining...

  • Helpdesk Executive

    2 weeks ago

    Noida, Uttar Pradesh, India Augmentive Business 7 Solution Full time ₹ 2,50,000 - ₹ 7,50,000 per year

    Job Title: Helpdesk ExecutiveDepartment: IT / Service Delivery / OperationsLocation: [Noida]Reports To: Helpdesk Lead / Service Delivery ManagerJob Purpose:The Helpdesk Executive will serve as the first point of contact for users seeking technical assistance. The role involves logging, categorizing, and tracking incidents and service requests, ensuring...

  • NOC Engineer

    2 days ago

    Noida, Uttar Pradesh, India aeroqube inc. Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Locations & Number of OpeningsDelhiJaipurPuneChandigarhExperience:8 yearsCertification:ITIL v3 (required)Job DescriptionWe are looking for aNOC Engineer (Tier 3)to lead and mentor our network operations team. The ideal candidate will have extensive hands-on experience troubleshooting complex environments and overseeing critical incident resolution.Key...

  • India Resilience

    5 days ago

    Noida, Uttar Pradesh, India Barclays Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Join us as a " India Resilience - Analyst " at Barclays, where you'll support in development, implementation, and maintaining an effective resilience strategy and Operational Recovery Planning and Incident Management framework aligned to industry leading standards and controls and regulatory expectations, to enable the bank to respond and recover important...