Seller Onboarding Specialist

6 days ago

Remote, India Datastraw Technologies Pvt Ltd Full time ₹ 1,60,000 - ₹ 2,40,000 per year

Company Overview

Datastraw is a modern outsourcing agency that helps small and mid-sized businesses run more smoothly by combining smart technology with the care and expertise of real people. We simplify backend customer support and process management so our clients can focus on growing their business.

About the Client

The client's platform is designed to help small and medium-sized sellers to leverage the power of live video selling. It removes the technical hurdles of streaming to multiple social media channels like Youtube, Instagram and Facebook simultaneously, allowing merchants to focus on engaging their audience and driving sales.

Job Description

We are searching for someone who can warmly welcome new sellers, earn their confidence, and guide them step by step as they get comfortable with the platform. The right person for this role enjoys helping others, communicates persuasively, solves technical issues with ease, and stays organized even when juggling many tasks and follow-ups.

Responsibilities

  • Initiate conversation with sellers daily from the provided lead lists, showcase the platform's value and clarify seller's questions and doubts.
  • Help in converting warm leads into active sellers with steady and planned follow-ups.
  • Assist sellers with app setup and multistream onboarding, while resolving common issues like password resets, storage errors, or live streaming configuration.
  • Sustain regular outreach to warm leads and inactive sellers.
  • Keep clear records of calls, follow-ups, and onboarding progress on the CRM, and share any common seller challenges or feature requests with the client to help improve their experience.

Requirements

  • Candidates with 1-3 years of experience in inside sales, tele calling, onboarding or account management. Preference will be given to candidates with direct experience working alongside small business owners or sellers.
  • Proficiency in both Hindi and English is essential, while knowledge of additional regional languages such as Marathi, Tamil, Telugu, or Bengali is considered an advantage.
  • Navigate mobile apps and WhatsApp video calls while solving basic technical issues.
  • Efficiently manage tasks using Google Sheets and Docs, showcasing strong organizational and multitasking abilities.
  • Excellent communication and persuasion abilities combined with patience and empathy for sellers who may not be tech-savvy and use strong skills in following up and managing time effectively to make sure nothing gets missed.

Benefits

  • Offering a competitive salary paired with clear paths for career growth
  • Work remotely while being part of a supportive team.
  • A collaborative environment that encourages learning and development.

Job Types: Full-time, Permanent

Pay: ₹16, ₹20,000.00 per month

Benefits:

  • Paid sick time
  • Paid time off
  • Work from home

Application Question(s):

  • Do you have a personal laptop with a webcam and a stable Wi-Fi connection at home?
  • Are you willing to work 6 days a week, including Sundays and other public holidays?
  • Tell us about a time when you were able to turn an interested lead into an active customer. What steps did you take, and what worked well in that situation?
  • Tell us about a time when you helped a confused or frustrated customer. How did you handle their concerns, and what was the result?

Experience:

  • Sales: 1 year (Preferred)

Language:

  • English (Preferred)
  • Hindi (Preferred)

Work Location: Remote

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