Executive Assistant and Admin Manager

2 days ago


Bengaluru, Karnataka, India InterviewPanel Full time ₹ 2,40,000 - ₹ 6,00,000 per year

Executive Assistant and Admin Manager

Bengaluru. Full-Time

About Smith + Howard

At Smith + Howard, we are more than just a tax, accounting, and advisory firm we are a people-first organization driven by excellence, relationships, and innovation. As we expand our global support capabilities from India, were looking for passionate leaders who thrive in fast-paced, client-facing roles to help us build scalable, high-impact teams.

Role Overview:

We are hiring an experienced Administrative / EA Manager to lead a high-performing team of Executive Assistants and Administrative/Onboarding Specialists serving our US clients. This individual will be responsible for team management, client communication, operational delivery, and acting as a key escalation point to ensure service excellence and strong client satisfaction.

Key Responsibilities :

Team Management

Lead, coach, and manage a team of Executive Assistants and Administrative/Onboarding Specialists.

Oversee onboarding, training, performance management, and capacity planning.

Drive a culture of ownership, accountability, and continuous improvement.

Client Engagement

Act as the primary escalation point for US clients for all administrative services.

Build and maintain strong client relationships through regular check-ins and feedback sessions.

Collaborate with US counterparts and internal teams to ensure aligned and proactive service delivery.

Operational Oversight

Ensure all SLAs, KPIs, and deliverables are met with high quality and timeliness.

Conduct regular quality checks and audits on team output and communication standards.

Provide process enhancements to improve productivity, client satisfaction, and team morale.

Reporting & Communication

Maintain dashboards and performance reports for leadership and client reviews.

Lead weekly status calls, client retrospectives, and internal team huddles.

India Operations and Administrative Management

Collaborate with India Leadership to support local operations, logistics and administration

Qualifications

  • Bachelor's degree (preferred in Business Administration or related field).
  • 6+ years of experience in an EA/Admin role, with 2+ years in team leadership.
  • Experience in a client-facing role with US-based clients or global delivery centers.
  • Strong communication, people management, and problem-solving skills.
  • Proficiency in tools like Outlook, MS Office, Google Workspace, Zoom, and project management platforms.

What We Offer

  • A people-centric culture with global exposure.
  • Leadership role in building and shaping a growing team.
  • Competitive compensation and flexible working model.
  • Continuous learning, development, and career advancement opportunities.


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