Analyst- HR Helpdesk- Hyderabad

Does customer support your forte? Do you enjoy interacting with employees and providing them with exceptional support?

Join our team of dedicated HR professionals in USI who support global teams. The primary function of this role is to manage the HR Helpdesk mailbox, delivering effective and efficient written HR and Learning support and advice for all matters relating to future, current and former employees ensuring service level agreements are met or exceeded.

As a part of this team, you will be involved with the following:

• Daily management of HR Helpdesk tickets via ServiceNow platform for Emails, Chats & my support request, working on enquiries relating to the following subject areas – (this list is not exhaustive)

o Learning and Development

o Absence Management

o Performance Management

o Employee Benefits

o HR policy

o Employee Lifecycle queries

• Ensure all system related actions or updates are completed accurately in time for payroll deadlines and in line with procedural guidelines.
• Deliver excellent service and ensure service level agreements are met.
• Record and maintain accurate activity information tracking through to timely closure.
• Escalate more complex queries.
• Take responsibility for keeping up to date with Deloitte HR policies and process developments.
• Liaison with other teams as appropriate.
• Always ensure compliance with QRS first line of defense activities and appropriate Data Protection legislation.

Key Skills

• Candidate should be able to demonstrate a professional, friendly and approachable manner coupled with the ability to communicate with staff at all levels, especially when under pressure.
• They should also be able to work using their own initiative, showing attention to detail and customer focus, with a good understanding of the client's needs and priorities.
• Enthusiastic and eager to learn about new technologies.
• Committed to working with their team to maintain a positive team spirit.
• Good listener with a calm manner, and the ability to ask effective questions.
• Able to communicate in writing at all levels, displaying good email etiquette.
• Excellent customer service skills, with good email writing etiquettes.
• Must be a supportive team player who is reliable and respects others, with a desire and drive to meet and exceed team targets.
• Required to always project a professional image and show an interest in the external industry.
• Must demonstrate a methodical, analytical and clear approach to problems.
• Can act with urgency when necessary.
• Is open, receptive and adaptable to change.
• Demonstrates integrity and a can-do attitude.

Required:

• A bachelor's degree
• A minimum of 1 to 3 years of experience in HR Administration
• Superior customer service experience essential with exposure to client interactions through emails with strong negotiation skills and the ability to manage priorities against tight deadlines.
• Able to communicate in writing at all levels, displaying good email etiquette.

Preferred:

• Previous HR or Learning administration experience advantageous.
• Ability to work using their own initiative, showing attention to detail and customer focus, with a good understanding of the client's needs and priorities.
• Good listener with a calm manner, and the ability to ask effective questions.
• Knowledge/hands on experience on ServiceNow tool.

Shift Timings: 2.00 PM to 11.00 PM (IST)

We invite you to join us in our mission to provide exceptional support to our global teams, upholding Deloitte's reputation for excellence. We look forward to welcoming you to our team.

Our purpose

Deloitte's purpose is to make an impact that matters for our people, clients, and communities. At Deloitte, purpose is synonymous with how we work every day. It defines who we are. Our purpose comes through in our work with clients that enables impact and value in their organizations, as well as through our own investments, commitments, and actions across areas that help drive positive outcomes for our communities.

Our people and culture

Our inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ideas and perspectives, and bring more creativity and innovation to help solve our clients' most complex challenges. This makes Deloitte one of the most rewarding places to work.

Professional development

At Deloitte, professionals have the opportunity to work with some of the best and discover what works best for them. Here, we prioritize professional growth, offering diverse learning and networking opportunities to help accelerate careers and enhance leadership skills. Our state-of-the-art DU: The Leadership Center in India, located in Hyderabad, represents a tangible symbol of our commitment to the holistic growth and development of our people. Explore DU: The Leadership Center in India.

Benefits to help you thrive

At Deloitte, we know that great people make a great organization. Our comprehensive rewards program helps us deliver a distinctly Deloitte experience that helps that empowers our professionals to thrive mentally, physically, and financially—and live their purpose. To support our professionals and their loved ones, we offer a broad range of benefits. Eligibility requirements may be based on role, tenure, type of employment and/ or other criteria. Learn more about what working at Deloitte can mean for you.

Recruiting tips

From developing a stand out resume to putting your best foot forward in the interview, we want you to feel prepared and confident as you explore opportunities at Deloitte. Check out recruiting tips from Deloitte recruiters.

Requisition code: 316096