Program Manager, Professional Services

Job Description
The Program Manager will be responsible for managing and executing complex professional services programs, ensuring successful delivery to enterprise customers. This role requires a techno-functional expert with a strong understanding of GenAI, Quote to Cash, and Procure to Pay processes. The ideal candidate will possess excellent communication skills and the ability to manage challenging stakeholders, both internal and external. Initially, this role will require you to work from Delhi (Aerocity) area.

Responsibilities

• Techno-Functional Expertise: Utilize knowledge of GenAI, Quote to Cash, and Procure to Pay processes to drive the implementation of the Contract Life-cycle Management platform.
• Stakeholder Management: Effectively manage relationships with challenging stakeholders, including customers and internal teams.
• Communication Skills: Demonstrate exceptional verbal and written communication skills, and effectively communicate with hybrid/remote teams.
• Project Management: Manage complex projects involving enterprise customers, ERP/CRM integration, and scope complexity. Perform estimation, schedule management, risk management, and governance effectively.
• Executive Presentations: Prepare and deliver presentations to executive sponsors, showcasing program progress and outcomes through weekly program reviews and monthly Steer-co reviews.

Qualifications

• Bachelor's degree in Business, Information Technology, or a related field; Master's degree preferred.
• Proven experience in program management within a SaaS or technology-driven environment.
• Strong understanding of GenAI, Quote to Cash, and Procure to Pay processes.
• Good understanding of Contract Life-cycle Management activities.
• Excellent communication skills, both verbal and written.
• Ability to manage complex projects and deliver results within scope, time, and budget constraints.
• Experience with ERP/CRM integration projects.
• Strong problem-solving skills and ability to handle challenging stakeholders.
• Proficiency in project management tools and methodologies.

About Us
Icertis is the global leader in AI-powered contract intelligence. The Icertis platform revolutionizes contract management, equipping customers with powerful insights and automation to grow revenue, control costs, mitigate risk, and ensure compliance - the pillars of business success. Today, more than one third of the Fortune 100 trust Icertis to realize the full intent of millions of commercial agreements in 90+ countries.

About The Team
Who we a re: Icertis is the only contract intelligence platform companies trust to keep them out in front, now and in the future. Our unwavering commitment to contract intelligence is grounded in our FORTE values—Fairness, Openness, Respect, Teamwork and Execution—which guide all our interactions with employees, customers, partners, and stakeholders. Because in our mission to be the contract intelligence platform of the world, we believe how we get there is as important as the destination.

Icertis, Inc. provides Equal Employment Opportunity to all employees and applicants for employment without regard to race, color, religion, gender identity or expression, sex, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Icertis, Inc. complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. If you are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to or get in touch with your recruiter.