Mgr. Professional Services Consulting

Company Overview
With 80,000 customers across 150 countries, UKG is the largest U.S.-based private software company in the world. And we're only getting started. Ready to bring your bold ideas and collaborative mindset to an organization that still has so much more to build and achieve? Read on.

At UKG, you get more than just a job. You get to work with purpose. Our team of U Krewers are on a mission to inspire every organization to become a great place to work through our award-winning HR technology built for all.

Here, we know that you're more than your work. That's why our benefits help you thrive personally and professionally, from wellness programs and tuition reimbursement to U Choose — a customizable expense reimbursement program that can be used for more than 200+ needs that best suit you and your family, from student loan repayment, to childcare, to pet insurance. Our inclusive culture, active and engaged employee resource groups, and caring leaders value every voice and support you in doing the best work of your career. If you're passionate about our purpose — people —then we can't wait to support whatever gives you purpose. We're united by purpose, inspired by you.

Description
This position will provide you with an opportunity to work with cutting-edge technology for an industry leader. At UKG, we're continuing to expand our product footprint globally, and creating opportunities across APAC. Join us as an Associate Manager and you will be truly accountable for your own success within our business. Your superior communication and presentation skills alongside your knowledge of our Full Suite HCM Solution will ensure your ability to connect with our clients and associates.

As an Associate Manager, you will play a crucial role in supporting your team and ensuring the smooth operation of daily activities. Your responsibilities will involve overseeing resources and ensuring that tasks are completed efficiently to enable a seamless "follow the sun" implementation methodology. This role supports the internal Executive Sponsor for assigned projects, provides leadership throughout the launch cycle, and partners with other departments to deliver a launch experience aligned with, or exceeds expectations.

Responsibilities
The team you will be leading will be responsible for implementing UKG's Full Suite HCM Solution to our customers, globally. You will serve as the delivery lead on UKG engagements by providing oversight to the project team and maintaining impactful relationships with the project team by:

Clearly understanding the portfolio of project requirements and objectives while ensuring project profitability.

Drive consistency and repeatability of project delivery across the business to ensure tasks are completed on-time.

Proactively manage the health of projects thru on-going quality assurance techniques, reporting, and activities.

Maintain a high-level of customer satisfaction while managing customer escalations as required.

Accurately forecasting project staffing needs and work closely to staff projects while maximizing overall staff utilization.

Directly manage Project Management staff to inspire them to achieve their best and provide on-going career development/mentoring.

Identify and implement key improvement initiatives that result in efficiencies and innovations that benefit external and internal stakeholders.

Qualification
Bachelor's Degree in a Technical Field; MBA Desired.

10-12 Years of Work Experience; People Management Preferred.

Ambitious Experienced Professional Services Leader With Proven Skills.
Strong Project Management Skills and Enterprise Software Experience.

Understanding of Professional Services Operations, including Performance Benchmarks/Levers, Resource Deployment, Staff Development, and Partner Management.

Business-Minded Leader with the Ability to understand Technical Situations and have an Executive-Level Presence and Credibility with Customers.

Demonstrated Experience in Selling Services as part of an Enterprise Software Company.

Outstanding People/Team Management and Communication Skills