Program Manager, Professional Services

1 week ago

Pune, Maharashtra, India Icertis Full time ₹ 20,00,000 - ₹ 25,00,000 per year
Description

The Program Manager will be responsible for managing and executing complex professional services programs, ensuring successful delivery to enterprise customers. This role requires a techno-functional expert with a strong understanding of GenAI, Quote to Cash, and Procure to Pay processes. The ideal candidate will possess excellent communication skills and the ability to manage challenging stakeholders, both internal and external. Initially, this role will require you to work from Delhi (Aerocity) area.

Responsibilities
  • Techno-Functional Expertise: Utilize knowledge of GenAI, Quote to Cash, and Procure to Pay processes to drive the implementation of the Contract Life-cycle Management platform.
  • Stakeholder Management: Effectively manage relationships with challenging stakeholders, including customers and internal teams.
  • Communication Skills: Demonstrate exceptional verbal and written communication skills, and effectively communicate with hybrid/remote teams.
  • Project Management: Manage complex projects involving enterprise customers, ERP/CRM integration, and scope complexity. Perform estimation, schedule management, risk management, and governance effectively.
  • Executive Presentations: Prepare and deliver presentations to executive sponsors, showcasing program progress and outcomes through weekly program reviews and monthly Steer-co reviews.
Qualifications
  • Bachelor's degree in Business, Information Technology, or a related field; Master's degree preferred.
  • Proven experience in program management within a SaaS or technology-driven environment.
  • Strong understanding of GenAI, Quote to Cash, and Procure to Pay processes.
  • Good understanding of Contract Life-cycle Management activities.
  • Excellent communication skills, both verbal and written.
  • Ability to manage complex projects and deliver results within scope, time, and budget constraints.
  • Experience with ERP/CRM integration projects.
  • Strong problem-solving skills and ability to handle challenging stakeholders.
  • Proficiency in project management tools and methodologies.

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