Manager, Professional Services

What You'll Do

Avalara Professional Services team is looking an experienced Manager to manage one to multiple lines of business. The Manager will be managing teams in India while interfacing with stakeholders in both the United States and India. This is an excellent opportunity for the right candidate to join an exceptional group of professionals dedicated to exceeding customer expectations in the management of complex projects and delivery of effective sales and use tax automation services.

This role is based out of Viman Nager, Pune office. You will work in hybrid environment for 2-3 days from office. You will report to Director.

What Your Responsibilities Will Be

• Manage operations performance with a laser focus on Turn Around Time & Quality.
• Responsible for the overall planning, direction, coordination, execution, control, and completion of assigned projects.
• Work extremely diligently in managing and coordinating various projects keeping in mind the timelines.
• Create and implement process improvement strategy, policies, and processes to aid and improve business performance
• Actively monitor client projects and to keep projects moving forward.
• Leverage strong analytical expertise to elicit requirements and document related business processes, propose/understand best practices for sales and use tax automation initiatives.
• Successfully manage relationships with both internal and external stakeholders
• Ensure that team processes are comprehensively documented.
• Work strategically and independently with internal and external groups on multiple simultaneous projects.

What You'll Need to be Successful

• You have experience of years, who's worked in Shared services model. Have experience of managing teams and engaging with Business stakeholders outside India.
• 5 years' experience as a strong people manager with proven examples of people development, morale building, and process migration from onshore (building teams, building processes).
• With proven examples of making not just the right decisions but the hard ones. Can function as a true "partner" with onshore management.
• Independently define and execute plans along with clarity on the ownership and be able to anticipate operational exigencies and plan accordingly.
• Determine long and short-term implications of the proposed actions while solving the problems and a strong appetite for solving problems.
• Organize, classify data in a consumable format and draw logical conclusions from the data and identify the options/solutions to address the problems.
• Setting up and leading the way to collaborate with internal / external stakeholders towards strategic objectives and being able to handle conflict and facilitate resolution
• Graduate , preferably from Commerce or Accounts background.
• Have led AI projects in the team or as an individual. Should have good understanding of AI implementation in existing processes.

Preferred

• Experience with sales tax compliance
• Worked in a leadership role managing multiple functional stakeholders (internal and external).·
• AI certifications to lead and execute projects and able to understand changing requirements of the role to drive AI initiatives.

#LI - Hybrid

Avalara is an AI-first Company

Avalara is an AI-first company.
AI is embedded in our workflows, decision-making, and products.  Success here requires embracing AI as an essential capability.

• You'll bring experience using AI and AI-related technologies, ready to thrive here.

• You'll apply AI every day to business challenges - improving efficiency, contributing solutions, and driving results for your team, our company, and our customers.

• You'll grow with AI by staying curious about new trends and best practices, and by sharing what you learn so others can benefit too.

How We'll Take Care of You

Total Rewards 

In addition to a great compensation package, paid time off, and paid parental leave, many Avalara employees are eligible for bonuses. 

Health & Wellness 
Benefits vary by location but generally include private medical, life, and disability insurance. 

Inclusive culture and diversity 
Avalara strongly supports diversity, equity, and inclusion, and is committed to integrating them into our business practices and our organizational culture. We also have a total of 8 employee-run resource groups, each with senior leadership and exec sponsorship. 

What You Need To Know About Avalara

We're defining the relationship between tax and tech.

We've already built an industry-leading cloud compliance platform, processing over 54 billion customer API calls and over 6.6 million tax returns a year. Our growth is real - we're a billion dollar business - and we're not slowing down until we've achieved our mission - to be part of every transaction in the world.

We're bright, innovative, and disruptive, like the orange we love to wear. It captures our quirky spirit and optimistic mindset. It shows off the culture we've designed, that empowers our people to win. We've been different from day one. Join us, and your career will be too.

We're An Equal Opportunity Employer

Supporting diversity and inclusion is a cornerstone of our company — we don't want people to fit into our culture, but to enrich it. All qualified candidates will receive consideration for employment without regard to race, color, creed, religion, age, gender, national orientation, disability, sexual orientation, US Veteran status, or any other factor protected by law. If you require any reasonable adjustments during the recruitment process, please let us know.

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