Program Manager

Program Manager

 About Principal: understand who we are

With more than 19,000 employees worldwide, Principal helps people and companies in Asia, Australia, Europe, Latin America, and North America build and protect their financial well-being. We have been doing this for 145 years. A FORTUNE 500 company, we are known for our innovative ideas and real-life solutions that help customers make financial progress, no matter their income or portfolio size.

Principal Global Services (PGS) is the global business services (GBS) for Principal Financial group with offices in India and the Philippines. For more information, visit Follow us on Xcorp (previously Twitter), Facebook, LinkedIn, and YouTube.

Job Description

       Program Manager

Key role expectations:

Position: Program Manager - Delivery

Designation: Principal Consultant 

Year of Exp: 15+ years 

Business Unit: Automation 

Location: Pune 

Role Description: 

• Automation Program Manager role is responsible for: 
• Enable BUs to take maximum advantage of automation technologies. Help them & figure out automation ideas w.r.t tech capabilities, possible opportunities & build a healthy pipeline savings for the Principal Financial Group 
• Enable the automation team with new & better tools, platforms, and processes that might be helpful in adopting a better business & working architecture.  
• This role will also have Leader of Leaders responsibilities and can also have the HR leadership responsibilities for the team members of the project/s or Scrum Team/s. 

Key Responsibilities: 

Program Management 

• Prepare automation pipeline 
• Function-Process mapping 
• Drive in deciding Automation targets for each function & BU 
• Prioritized list for automation 
• Platform & license management 
• New tool, tech adoption 
• Partner management for tools  

People Management 

• Conduct appraisals and build development plans for team members 
• Mentor team members to build application/system expertise in the relevant domains 
• Ensure the operational stability for the team and provide inputs to Sr Delivery Manager/Program 
• Manager for resource continuity and backup planning 

Delivery Management 

• Manage Operations and deliveries as per committed scheduled timelines, SLA and Quality targets 
• Manage programs that span different disciplines and diverse technologies and tools set 
• Get a program level understanding of the tasks undertaken and execute on planning, execution, monitoring and controlling of the programs 
• Status reporting, Metrics generation at BU level & analysis 
• Establish and continually improve program/ project management and execution processes 
• Manage stakeholders for their needs and requirements.

Resource Management 

• Should be able to manage independently a team of highly qualified & energetic team of technocrats.  
• Human Capital Plan - Identification of required skills for the program based on Automation strategy, forecasting the resource needs 
• Identify hiring and training needs, plan & drive trainings for team 
• Handling appraisal and feedback for the team 
• Vendor Management and Remote Delivery Management based on program needs 

Risk Management 

• Ensure appropriate risk management processes and controls with respect to compliance with PFG standards and Indian Cyber Security Act 
• Business continuity plans with respect to processes and people 

Cost Management 

• Forecast and budget adherence 
• Unit Cost and Staff Welfare management 

Contribution to Organizational Initiatives 

• Understand BU level and Operational Plans. Participate in BU level initiatives. 
• Understand Principal, Pune long term strategy and contribute towards the Principal.
• Assist the senior leadership in the communication and Change Management. 

Leadership at Principal

As a leader at Principal, you are responsible for driving our strategy, meeting evolving customer needs, and creating an inclusive culture. Our Leadership expectations are our guide to the standards expected from all our leaders. Our leaders need to be a positive brand ambassador of our core values and purpose. They need to understand our code of conduct and know the responsibility to comply. They stay respectful of diversity and differences and work towards building inclusive teams and partnerships.

Principal is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Principal is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation.

Principal reserves the right to change this job description any time, and this job description is not intended to detail every requirement of the job. Other job requirements may be found, for example, in an individual's goals as determined by their leader.

Education: Graduate/ Bachelor's degree (any stream) 

Skill set: 

• Expertise on leading and driving Automation capabilities  
• Should have exposure of automating complex process using RPA, Agentic, AI/GenAI, IDP tools 
• Knowledge of working in Data analytics an added advantage 
• Have driven automation platform management, version upgrades & cloud migration 
• Operations Management, Stakeholder Management, Thought Leadership 
• Other: Good interpersonal skills, pleasant Interpersonal skills, Excellent communication and time management skills, Ability to drive results and ownership.